Desktop Support Technician Position Available In Duval, Florida

Information Technology

Desktop Support Technician Rochester, NY Posted:

6/26/2025
Job Description
Job ID#:
26463

Job Category:

Information Technology

Position Type:

Contract/W-2

Duration:

4 months

Shift:

8 – 5 Normal Biz Hours
Our client is Rochester Institute of Technology (RIT). This is an on-site position and an excellent opportunity for the right individual. The contract is expected to last 4-5 months with a pay rate of $20/hr. The hours are Monday-Friday, 8am-5pm, flexible hours accordingly.
About the

Position:

This position will provide Customer Service support to RIT employees as they roll out a new encrypting system throughout campus for all of their computer devices. The entire focus of this assignment is to help coordinate the replacement of approximately 100 employee computers and to troubleshoot why some Windows computers aren’t communicating with their management tools. This individual should have computer experience, working with Microsoft desktops and some background in IT.

Responsibilities:

Answering direct customer questions (by phone or in person), providing answers from our knowledge base
Replacing/coordinating replacement of devices to encrypting all computers campus-wide
Coordinating with employees and clients to make the switch
Troubleshooting computers that aren’t communicating with management tools

Experience:

Less than 1 year Customer Service Experience
Some IT and computer experience – Windows preferred
Ability to communicate with people, assist with issues and problem solve

SPECIALIZED SKILLS

Outstanding service skills
Highly proficient in performing complex tasks requiring accuracy and on time delivery
Highly reliable with consistent attendance record
Excellent written and verbal communication skills
Excellent troubleshooting skills
Excellent critical thinking skills that provide ability to analyze information and provide solutions
Detail-oriented and highly organized
Ability to handle high volume, high pressure support situations

Job Types:

Temporary, Contract, Full-time

Salary:

$20.00 per hour
Expected hours: 40 per week

Schedule:

8 hour shift
Monday to Friday

Experience:

Windows:

1 year (Required)

Customer Service:

1 year (Required)
Ability to

Commute:

Rochester, NY 14623 (Required)
Ability to

Relocate:

Rochester, NY 14623: Relocate before starting work (Required)

Work Location:

In person