IT User Support Specialist Lead Position Available In Duval, Florida

• IT User Support Specialist Lead
• The IT User Support Specialist Lead leads the day-to-day technical support to employees for a range of hardware and software related systems. This job trains, delegates and reviews the work of lower level IT User Support Specialists. This job also handles escalated issues that require advanced knowledge of User IT Support operational procedures and tools.
• Key Responsibilities and Duties
• + Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.

+ Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. + Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods. + Installs/removes/configures hardware and software. + Ensures that plans are in place for responding to situations such as service outages. + Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. + Coaches team members on addressing user questions and assists with the most complex issues.

• Educational Requirements
• + Vocational and/or Technical Education Preferred
• Work Experience
• + 3+ Years Required; 5+ Years Preferred
• Physical Requirements
• +

Physical Requirements:

Sedentary Work

• Career Level
• 4

IC Preferred Qualifications:

+ Detailed knowledge of imaging systems + Inventory management + Experience working with ticketing systems such as Ivanti, Remedy, or similar Hybrid work is a minimum of four days a week in office, with one flexible day for remote work.

Posting end date:

6/14/25

• Job Seeker Notice
• EverBank, N.

A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the “Company”) is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company’s commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

• Pay Range
• $25 – $34EverBank, N.

A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.