ITAM Technical Support Specialist Position Available In Duval, Florida

ITAM Technical Support Specialist Auditmacs Jacksonville, FL Job Details Full-time $15

• $18 an hour 21 hours ago Benefits Free parking Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Inventory management systems Mobile device support Inventory management experience (1-2 years) Inventory management IT asset management IT service management iOS Android support Mobile device management Organizational skills 1 year OEM 2 years Communication skills Entry level Under 1 year Inventory management experience (Less than 1 year) Mobile devices

Full Job Description Role Type:

Full-Time Schedule:

Monday

• Friday Hourly Wage:

  $15.00

• $18.

00 (based on experience)

Parking:

Free on-site parking

Dress Code:

Casual 1.1 •

ABOUT THE ROLE

Auditmacs is seeking ITAM Technical Support Specialists to join our IT Asset Management team at our centrally located Jacksonville facility. This is an excellent opportunity for individuals looking to begin or grow their career in IT support and asset lifecycle management. You’ll gain hands-on experience with enterprise-level hardware and software deployments, device lifecycle workflows, and cross-functional coordination in a fast-paced, professional environment. 1.2 •

KEY RESPONSIBILITIES

Provide Level 1 & 2 technical support for end-user hardware including laptops, tablets, smartphones, and peripheral devices Configure and stage devices according to standardized deployment procedures Coordinate device replacement, repair, and warranty processing Monitor and manage open service tickets to meet internal/external SLAs Manage wireless/mobile devices across carrier portals (e.g., Verizon, AT&T, T-Mobile) Perform shipping and receiving tasks for incoming and outgoing IT assets Maintain inventory accuracy and control using asset tracking tools Support physical inventory audits and general ITAM warehouse upkeep Collaborate with other departments to ensure smooth deployment operations 1.3

• PREFERRED EXPERIENCE

  Working knowledge of mobile device platforms (iOS, Android, Windows) Familiarity with major OEM hardware (HP, Dell, Lenovo, Apple, etc.) Exposure to IT service management (ITSM) tools or ticketing systems Prior experience with inventory management or asset tracking systems is a plus 1.4

• WORK ENVIRONMENT

  Combination of desk work and hands-on physical activity Office and light warehouse environment Must be able to lift and move up to 50 lbs. 1.5

• REQUIREMENTS

  Clear verbal and written communication skills Strong attention to detail and organizational skills Must pass background check and drug screening Ability to follow procedures and work independently as needed Acceptable vision and hearing (with or without correction) 1.6

•

BENEFITS

Medical, Dental, and Vision Insurance Flexible Spending Accounts (FSAs) Life Insurance (employee coverage) Short-Term and Long-Term Disability (STD/LTD) 401(k) Retirement Plan (eligibility after 6 months)

Tuition Reimbursement Program Job Type:

Full-time Pay:

$15.00

• $18.

00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance

Compensation Package:

Bonus opportunities Holiday pay Hourly pay Overtime pay

Schedule:

8 hour shift Monday to

Friday Work Location:

In person