Senior Computer User Support Specialist – Jacksonville -6008 Position Available In Duval, Florida

Salary Confidential
Position range in Jacksonville, FL Metropolitan Statistical Area $45k

• $69k Per Year Senior Computer User Support Specialist
• Jacksonville
• 6008
  OBXtek, Inc.

Occupation:

Computer User Support Specialists

Location:

Jacksonville, FL

• 32207
  Positions available: 1
  Job #: 12476673

Source:

Employ Florida

Posted:

3/18/2025

Updated:

3/18/2025

Expires:

5/17/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Agency Job ID:

6008 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. HS 48 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window. OBXtek is currently staffing for a Senior Computer User Support Specialist to work in the Jacksonville, Florida district office of the U.S. Army Corps of Engineers. The tasks for this position are to include, but not be limited, to the following: Deliver 24/7/365 IT technical support to approved seat service USACE end-users
Experience providing Tier 2 IT support
Experience supporting Windows 7, Windows 10, and MS Office 2013 Microsoft Office 365
Experience using Service Now (preferred) or Remedy ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team
Experience providing IT technical support to approved end users to ensure proper configuration, installation, and maintenance of laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices Experience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistance
Updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable

Desired Skills:

Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior

USACE/ACE-IT

experience
Experience working in a DoD environment
Experience supporting Office 365

• There may be occasional travel. Valid Driver’s License required

CLEARANCE REQUIREMENTS

Must have an active

SECRET CLEARANCE

(No sponsorship)

EDUCATION RQUIREMENTS

High School Diploma or equivalent
4+ years of relevant Help Desk Technician Tier 2 work experience

CERTIFICATION REQUIREMENTS

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) (IAT Level II Preferred) Help for Employer Information. Opens a new window.