Technical Support Analyst Position Available In Duval, Florida

Technical Support Analyst

Client:

IT Industry

Position:

Technical Support Analyst

Location:

Jacksonville, FL 32256

Duration:

06 Months Contract on W2 basis

Max Pay Rate:

$37/hr on W2•With No Benefits Skills
: Desktop Management•Infrastructure Services, Desktop, Laptop, L2 Tech Support, Windows 10/11 OS, Android/ Mac, MS Office, LAN/WAN, WiFi, VOIP Phone, ITIL

MUST HAVE

7+ years of experience in Desktop Management•Infrastructure Services (IS)
Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.

PC:

Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user’s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.

Printers:

Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic

LAN /WAN

Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
Provide onsite and remote technical assistance to End Users.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Good understanding of O365 and related support activities
Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
Experience of working within SLAs and ITIL processes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10124153

Position Id:

8634205