Help Desk Specialist Position Available In Escambia, Florida

Salary Not Available
Position range in Florida $43k – $67k Per Year Help Desk Specialist
Global Business Solutions, LLC

Occupation:

Computer User Support Specialists

Location:

Pensacola, FL – 32534
Positions available: 1
Job #: 8008

Source:

Global Business Solutions, Inc.

Posted:

4/16/2025

Web Site:

www.gbsi.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.

CONTRACT AWARDED. ANTICIPATED TIME TO FILL

FALL 2025 Overview
GBSI is seeking an Information Technology (IT) professional for the role of Help Desk Specialist in Pensacola, FL to support end users on a government contract. The ideal candidate will be part of a DevSecOps program, operating in an Agile SAFe framework, and will serve as the initial point of contact for IT related problems and provide tier level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Responsibilities

• Provides support to end users to resolve technical problems on a variety of issues;
• Ensures a timely process through which problems are controlled (includes problem recognition, research, isolation, resolution, and follow-up);
• Responds to telephone calls, email, and personnel requests for technical support;
• Documents, tracks, and monitors the problem to ensure a timely resolution;
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem;
• Simulates or recreates user problems to resolve operating difficulties;
• Recommends systems modifications to reduce user problems;
• Interacts with customers to handle service inquiries and problems;
• Provides support to the implementation, troubleshooting and maintenance of IT systems;
• Rapidly distinguishes isolated user problems from enterprise-wide application/system problems;
• Coordinates with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements;
• Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return;
• This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence. Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.
  Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Mathematics, Statistics, Business, Engineering, or management information systems and twelve (12) years of experience is required; OR
• Master’s degree in Information Technology, Computer Science, Mathematics, Statistics, Business, Engineering, or management information systems and ten (10) years of experience is required;
• Active DoD-issued Top Secret with Sensitive Compartmented Information (TS/SCI) Security Clearance is required at start;
• Significant experience working in with Linux and Windows operating Systems is required;
• Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks is required;
• Experience with Scripting/Automation is required;
• Experience with troubleshooting issues in a growing environment is required;
• Strong oral and written communications, as well as time management skills, are essential in this role.

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