IT Services Specialist Position Available In Escambia, Florida

IT Services Specialist
Pensacola, Florida
Information Technology
Regional IT Support
33008
Job Description
Overview
The US Oncology Network believes local cancer care is better care and in 2017 Vantage Oncology joined The US Oncology Network. The US Oncology Network empowers the delivery of advanced integrated cancer care through our network of independent physicians who expertise and resources to provide quality, value-based care close to home. Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.
We have an immediate opening for a Full time IT Services Specialist to join our team.

SCOPE:

Under general direction, provides service and support to ensure efficient, appropriate maintenance and administration ofpany’s client server system within an assigned practice. Provides technical assistance and training to system users. Participates in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting and training. Supports and ads to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains all on siteputer equipment including personalputers, peripherals, servers, wireless equipment, and ers.
• Provides support for a medium sized population of users across multiple sites in a practice.
• Performs installation and upgrades on peripherals such as ers, scanners, laptops, and dictation equipment.
• Conducts training of various office applications which may include Microsoft Office, Acrobat Adobe, and others.
• Works closely with US Oncology corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment.
• Loads specified software packages such as operating systems, Microsoft Office, and corporate Electronic Medical Record programs intoputer.
• Provides technical advice for purchasing newputer equipment.
• Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions.
• Performs local help desk functions including answering general questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
• Some incumbents may maintain documentation on warranty, configuration, and other records for localputer equipment.
• Coordinates with telephone equipment providers and/or carriers, expediting phone system repairs and/or updates in coordination with corporate telmunication teams.
• Keeps management informed of status of projects and issues through routine written reports.
• Respect for work areas at site locations, make sure that area is clean and all debris is removed when work isplete.
• Completion of task, up to an including testing of work station to assure process is functioning properly and to the satisfaction of the customer.
• Performs other duties as requested or assigned.

COMPETENCIES

• Ability to work independently, self-manage job queues and prioritize multiple tasks effectively.
• Sensitivity tomunications, accuracy, timeliness, and professionalism.
• Demonstrates patience, tolerance and adaptability in all areas of support responsibilities.
• Exceptional interpersonal skills, including strong oral and writtenmunication skills.
• Excellent problem-solving skills and strong attention to detail.

Qualifications

MINIMUM QUALIFICATIONS

Associates degree in Information Systems, business or related technical field required. A+, Network+ or other hardware certifications preferred. Minimum three (3) years experience in support of Windows based systems and other business applications, preferably in a healthcare environment. Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, McAfee Antivirus, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting and mobileputing, and troubleshooting network connectivity. Anybination of education and experience that meets the minimum qualifications and suitability to perform the job functions.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to performs keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires corrected vision and hearing to normal range. Must be able to viewputer screen and ed material accurately. Occasionally lifts and carries items weighing up to 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting and requires frequent interaction with staff and outside vendors. Exposure tomunicable diseases, toxic substances, ionizing radiation, medical preparations and other conditionsmon to an oncology clinic environment.