Service Desk Technician Position Available In Escambia, Florida
Tallo's Job Summary: Service Desk Technician position in Pensacola, FL, offers $20.71-$32.36 per hour through TechWish. Responsibilities include providing technical support via various channels, documenting activities, escalating issues as needed, and adhering to company practices. Qualifications include IT knowledge, troubleshooting skills, and communication abilities. Desired experience includes Tier 1 support and familiarity with ITIL.
Job Description
Between $20.00 and
$30.00
Per Hour
Position range in Florida $20.71
- $32.
36 Per hour Service Desk Technician
TechWish
Occupation:
Computer User Support Specialists
Location:
Pensacola, FL
- 32534
Positions available: 1
Job #: jo_1879983442
Source:
Dice.com
Posted:
4/14/2025
Web Site:
www.dice.com
Job Type:
Contract, Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Partial Job Description. Opens a new window. Job Description Help for Partial Job Description. Opens a new window.
Job Details Role:
Service Desk
Location:
Pensacola, FL (Hybrid)
6++ Months Long Term Contract Working Schedule Fri Tues 0900-1300 location. Once onboarded there will be 2 weeks of training before moving to assigned shift. Training will be
M-F 0800-1630 EST.
Description:
- Respond to inbound calls daily to provide technical support/troubleshooting.
- Provide support via web queues, outbound interactions, and emails.
- Leverage resources to resolve technical issues timely.
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
- Escalate requests outside of your scope when necessary.
- Attend weekly staff/mentor meetings.
- Remain cognizant of adherence to help promote business unit success.
- Adhere to ETS Client s practices, policies, and procedures.
- Perform other related duties as assigned or appropriate. Qualifications
- Knowledge and understanding of the information technology field.
- Basic skill troubleshooting and resolving technical problems.
- Exposure to enterprise systems and IT terminology.
- Exposure to solving routine or standard administrative, operational, or system problems and issues.
- Effective verbal and written communication skills.
- Ability to leverage finesse/soft skills when interacting with end users.
- Basic organizational, planning, and time management skills.
- Ability to handle multiple tasks simultaneously with a high degree of accuracy.
- Ability to work independently and in a team environment.
- Desired
- 3+ years of Tier 1 support and capabilities or similar.
- Desired Call Center or front-line customer support experience.
- Desired
- Knowledge of Client s operations, policies, and procedures.
- Desired
- Knowledge of ITIL (Information Technology Infrastructure Library).
- Desired
- Previous customer service in a fast-paced environment.
- Desired
- Familiar with ticketing software (ServiceNow) would be a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.
Skills Service Desk inbound calls technical support troubleshooting web queues outbound emails front-line Call Center customer support ITIL ServiceNow Help for Employer Information. Opens a new window.
