Help Desk Supervisor Position Available In Hillsborough, Florida
Tallo's Job Summary: Trenam Law is hiring a Help Desk Supervisor to lead a team of four specialists across multiple office locations. Responsibilities include mentoring staff, resolving technical issues, managing account access, and supporting IT projects. Requirements include strong communication skills, legal tech experience, and proficiency in Microsoft Office. Ideal candidates have 3+ years of tech support and supervisory experience.
Job Description
Help Desk Supervisor 5.0 5.0 out of 5 stars 101 East Kennedy Boulevard, Tampa, FL 33602
Description:
Trenam Law is seeking a Help Desk Supervisor to lead a team of four Help Desk Specialists supporting staff across multiple office locations. This role oversees daily helpdesk operations, provides second-level technical support, and ensures efficient, user-friendly IT service delivery.
Key Responsibilities:
Supervise and mentor Help Desk staff; ensure timely ticket resolution and adequate coverage. Provide support for Microsoft Office, specialized software, remote access, and hardware issues. Manage account access (Active Directory), video conferencing tools, and Zoom scheduling. Set up workstations, configure phones (RingCentral), and support personal device connectivity. Perform maintenance and troubleshooting on desktop hardware and peripherals. Maintain inventory and software licensing. Train new hires in firm technology and protocols. Assist with IT projects and cross-functional initiatives. Handle helpdesk reporting and suggest training to address knowledge gaps. Participate in after-hours on-call rotation.
Requirements:
Requirements:
Strong communication, organizational, and problem-solving skills. Experience mentoring teams and providing high-quality customer support. Ability to balance multiple priorities with minimal supervision. Proficiency in Microsoft 365, Adobe Acrobat, I-Manage, SharePoint, and related tools. Must have prior legal tech experience and include e-discovery tools. Must have experience conducting technical training sessions for both small and large groups, ensuring effective knowledge transfer and skill development across all teams.
Qualifications:
High school diploma required; technical training or degree preferred. 3+ years in tech support; 3+ years supervisory experience ideal.
Additional Details:
Standard work hours: Monday-Friday, 8:30 a.m.-5:00 p.m., with occasional after-hours support. Some travel required to St. Petersburg and Sarasota offices. Must be able to lift up to 25-30lbs and work in a professional office setting.
