IT Service Desk Technician – Level 1 Position Available In Hillsborough, Florida
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Job Description
IT Service Desk Technician – Level 1 1.7 1.7 out of 5 stars Tampa, FL 33607 Why CIO Technology Solutions?
Cutting-Edge Technology:
We’re leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
Client-Centric Approach:
Our mission is centered on an unwavering commitment to our clients, and you will be their primary advocate.
Collaborative Environment:
Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.
Continuous Learning Opportunities :
You will gain hands-on experience with a wide range of industries, technologies, and challenges, fostering rapid professional growth in a dynamic and supportive environment. General Duties Support Microsoft Windows desktop and server technologies Consult with clients and offer guidance on technology use and best-practices Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner Communicate the need for escalation promptly if you are unable to resolve the issue Provide fast and friendly tech support to end-users, IT managers, and C-level executives Requirements Bachelor’s Degree, business-related field preferred, or equivalent experience Minimum of 1-year experience working in a 50+ user Windows desktop/server environment Well-rounded Microsoft desktop technology experience and user support Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory, and common network protocols Motivation and drive to develop yourself personally and professionally Strong communication skills, both verbal and written Excellent customer service skills Benefits PTO Package, including 15 days off in Year 1 IRA Package with a company match Frequent company events, lunches, and other perks Business casual attire Referral Bonuses Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options) Community Volunteering Program with PTO Comp
