IT Support Center Technician Tier 1 – Evening Shift Position Available In Hillsborough, Florida
Tallo's Job Summary: The IT Support Center Technician Tier 1 - Evening Shift at AVIT, LLC in Tampa, FL involves providing first-level technical support, troubleshooting, and ensuring high-quality customer service. Responsibilities include responding to inquiries, resolving technical issues, and documenting interactions. The role requires advanced knowledge of operating systems, networking, and excellent interpersonal and technical skills. The job is full-time with a pay range of $16.00 - $19.00 per hour, offering benefits such as dental, health, life, and vision insurance, as well as paid time off. The schedule involves an 8-hour evening shift every weekend, with required experience in IT Helpdesk and customer support. If you are a motivated problem solver with a passion for customer service, apply to join this dynamic IT support team.
Job Description
IT Support Center Technician Tier 1 – Evening Shift
AVIT, LLC 4899
West Waters Avenue, Tampa, FL 33634
Job Description:
The IT Support Center Technician Level 1 will be responsible for providing first-level technical support to customers, resolving technical issues, and ensuring high-quality customer service. The technician will work as part of AVIT’s technical support team and will report to the IT Lead and Service Manager.
Basic Functions:
Respond to customer inquiries through phone, email, and chat in a timely manner Troubleshoot and resolve technical issues related to hardware, software, and IT network systems Provide clear and concise technical support to customers Basic technical support at the network level: WAN and LAN connectivity, routers, firewall, switch (managed/unmanaged), access points, surveillance (SVR/NVR/DVR/Cameras), phones (VOIP/Telecom), digital signage, IOT devices Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Document customer interactions and resolution in a ticketing system Escalate more complex issues to higher-level technicians Keep up-to-date with current technologies and industry developments Provide feedback to the team and management to continuously improve service delivery Knowledge, Skills, and/or
Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills:
such as telephony skills, communication skills, active listening, and customer care. Diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly.
Technical awareness:
ability to match resources to technical issues appropriately. Service awareness of all organization’s key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment. If you are a motivated individual who enjoys problem-solving and providing excellent customer service, we want to hear from you! Apply today to join our dynamic IT support team.
Job Type:
Full-time Pay:
$16.00 – $19.00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Evening shift Every weekend
Experience:
IT Helpdesk:
1 year (Required) Customer suppo: 2 years (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Ability to
Commute:
Tampa, FL 33634 (Required)
Work Location:
In person
