Pro Support Advisor Position Available In Hillsborough, Florida
Tallo's Job Summary: Join our team as a dedicated L2 Pro Support Advisor in Tampa, FL. Responsibilities include being a technical expert for agents, handling chat functions, managing escalated cases, and providing training. Qualifications include strong technical knowledge and communication skills. This full-time position offers $21.00 - $25.00 per hour with benefits such as health insurance and a 401(k) plan.
Job Description
Pro Support Advisor 2.8 2.8 out of 5 stars Tampa, FL 33607
Job Description:
We are seeking a dedicated L2 Pro Support to join our team.
Key Responsibilities:
Serve as the technical expert and primary point of contact for agents, providing them with real-time assistance and guidance. Support general chat functions, addressing queries and providing information as needed. Assist in handling escalated cases, ensuring a smooth resolution process for complex issues. Review and manage case support, ensuring all inquiries are addressed promptly and effectively. Ensure agents are utilizing tools efficiently and effectively, providing training and support as necessary. Collaborate with the Team Lead (TL) and assist with additional tasks and duties as required.
Qualifications:
Strong technical knowledge and problem-solving skills. Excellent communication and interpersonal abilities. Experience in a L2 support role. Ability to work under pressure and manage multiple tasks simultaneously.
Job Type:
Full-time Pay:
$21.00 – $25.00 per hour Expected hours: 40 per week
Benefits:
401(k) Dental insurance Health insurance Referral program Vision insurance
Shift:
Day shift Ability to
Commute:
Tampa, FL 33607 (Required)
Work Location:
In person
