Service Desk Technician (Hybrid, Tampa, FL) Position Available In Hillsborough, Florida
Tallo's Job Summary: Hiring a Tier II Service Desk Technician in Tampa, FL for a hybrid role, 3 days in-office, 2 days remote. Pay is $28-30/hr W2 with contract-to-hire potential. Responsibilities include troubleshooting complex technical issues, collaborating with IT teams, optimizing service desk processes, and providing training. Requirements: Bachelor's Degree in Computer Science, 3-5 years' Service Desk experience, and proficiency in various technical tools and systems.
Job Description
Service Desk Technician (Hybrid, Tampa, FL)
Hiring a Tier II Service Desk Technician to support in-person and remote end users.
Industry:
Healthcare Location:
3 days in-office, Tampa 33624, 2 days remote
Duration:
contract-to-hire
Pay:
$28-30/hr W2 and will convert to a similar salary range Background check and drug screen upon hire
Job Summary Troubleshooting and resolving complex technical issues escalated from Tier 1 support, requiring more technical expertise to diagnose problems and implement solutions
Typical Day:
Analyzing Tier II/III technical issues related to hardware, software, network and applications, going beyond basic troubleshooting performed by tier 1.
Working closely with other IT teams, like system administrators and developers, to resolve complex issues requiring cross-functional support.
Identifying opportunities to optimize service desk processes and procedures, proposing and implementing improvements.
May provide training and guidance to new Service Desk Analysts on complex troubleshooting techniques.
Managed user access additions and changes and set security roles
Create and maintain computer images.
Oversee patching and software updates, including firmware updates.
Administration of Office 365/Azure, DUO, InTune, UMA Virtual
MFA management
AD Domain clean-up – roles, GPOs, security groups, file sharing permissions
Education/Requirements:
Bachelor’s Degree in Computer Science or equivalent combination of education and experience.
3-5 years’ experience within a Service Desk environment.
Two years’ experience providing operating system & application installations, upgrades, and computer imaging including virtual desktops, peripheral devices, and office productivity software applications; Azure AD, O365, InTune, MFA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10115369
Position Id:
BBBH446118-698
