Service Desk Technician (Level II) Position Available In Hillsborough, Florida
Tallo's Job Summary: Hiring a Tier II Service Desk Technician to support in-person and remote end users in the healthcare industry. The role is based in Tampa 33624, with 3 days in-office and 2 days remote. The pay is $28-30/hr W2, with potential for conversion to a similar salary range. Responsibilities include troubleshooting and resolving complex technical issues escalated from Tier 1 support, optimizing service desk processes, and providing training to new analysts. Education requirements include a Bachelor's Degree in Computer Science or equivalent experience, with 3-5 years in a Service Desk environment and experience in various technical areas such as operating systems, applications, and Azure AD.
Job Description
Hiring a Tier II Service Desk Technician to support in-person and remote end users.
Industry:
Healthcare Location:
3 days in-office, Tampa 33624, 2 days remote
Duration:
contract-to-hire
Pay:
$28-30/hr W2 and will convert to a similar salary range Background check and drug screen upon hire Job Summary Troubleshooting and resolving complex technical issues escalated from Tier 1 support, requiring more technical expertise to diagnose problems and implement solutions
Typical Day:
Analyzing Tier II/III technical issues related to hardware, software, network and applications, going beyond basic troubleshooting performed by tier 1. Working closely with other IT teams, like system administrators and developers, to resolve complex issues requiring cross-functional support. Identifying opportunities to optimize service desk processes and procedures, proposing and implementing improvements. May provide training and guidance to new Service Desk Analysts on complex troubleshooting techniques. Managed user access additions and changes and set security roles Create and maintain computer images. Oversee patching and software updates, including firmware updates. Administration of Office 365/Azure, DUO, InTune, UMA Virtual MFA management AD Domain clean-up – roles, GPOs, security groups, file sharing permissions
Education/Requirements:
Bachelor’s Degree in Computer Science or equivalent combination of education and experience. 3-5 years’ experience within a Service Desk environment. Two years’ experience providing operating system & application installations, upgrades, and computer imaging including virtual desktops, peripheral devices, and office productivity software applications; Azure AD, O365, InTune, MFA
