Technical Support Supervisor with Auto Repair Background – Full-Time, Remote Position Available In Hillsborough, Florida

Technical Support Supervisor with Auto Repair Background – Full-Time, Remote Dowell Systems, Inc.

Tampa, FL Job Details Full-time Estimated:

$38.3K – $46.5K a year 6 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications ASE Certification Bilingual Spanish Automotive repair Remote support specialist experience English Mid-level Windows Technical support High school diploma or GED Communication skills CompTIA A+ Full Job Description Dowell Systems, Inc. is seeking a full-time, remote employee for a Technical Support Supervisor position. The best candidate will have prior telephone software support experience and either know their way around an auto repair shop or know a thing or two about auto repair. This may be a great position for candidates with experience working in an automotive shop and/or working on their own vehicles in addition to being comfortable on the phone and computer. Local candidates only please – we often have training and other activities at the main office. So, what will you do? Serve as the primary contact and be the “face” of the company for our customers throughout the US, Puerto Rico and Canada. Perform general problem solving and offer assistance on software applications, hardware systems and peripherals (printers). Accept subscription payments from customers & activate customer software. Accurately log and track calls to maintain historical records. Demonstrate software services to new customers. Answer support inquiries via email. Handle customer situations that need to be escalated to a supervisor. Research and confirm automotive labor times for customers. Helps with testing and debugging updates and new features before released to customers. Perform miscellaneous job-related duties as assigned. •The right candidate must possess excellent verbal and written communication skills.•Additional consideration will be given to applicants who: Are Bi-lingual (English and Spanish). Have an ASE certification or above. Have CompTIA or Microsoft certifications. Compensation package includes competitive salary, 100% medical insurance coverage for the employee, paid holidays / vacation / sick time, retirement savings with employer matching, etc. This is a fully remote position with the following schedule: Monday – Friday, 8:15am – 5:00pm with a 45-minute lunch. As such, make sure you are comfortable working in a home office environment, sitting in front of a computer 8 hours a day answering support calls, testing software and completing research projects. We’ll give you the tools and training you need, just bring your experience and the following traits – multi-tasking, self motivation, enthusiasm, pro-activeness, trustworthiness, organization, and creativity. If interested, please email us your resume and salary requirements. We are not accepting personal or telephone applicants at this time so please, no phone calls. Who are Dowell Systems? You’ve probably never heard of us and that’s okay… we’re a small, family owned Tampa-based software development company that is a niche player in the Auto Repair Industry. Started in 1989, we deliver labor time standards and shop management software to independent auto repair shops nationwide. Our goal has always been to help the “little guy” present a professional image and compete with the big boys. We are an industry leader and have nothing but positive growth ahead. We look forward to hearing from you!

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Compensation Package:

Holiday pay Hourly pay Overtime pay Yearly bonus

Schedule:

Day shift Monday to Friday Application Question(s): Are you located in the greater Tampa Bay area? Close enough for daily training at the Westchase office location in the beginning and regular training and events at the same location after?

Experience:

Remote Software Support:

3 years (Preferred)

Automotive Repair:

3 years (Preferred)

Work Location:

In person