Desktop Support Analyst Position Available In Lee, Florida

Desktop Support Analyst Edenred – 2.0 Bonita Springs, FL Job Details Full-time From $50,000 a year 3 days ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Desktop support Computer Science Software troubleshooting Customer service Mid-level Windows Microsoft Office Analysis skills Organizational skills IT 1 year Associate’s degree Communication skills CompTIA A+ Time management Information Technology Full Job Description Job Description Revolutionize B2B Payments with Edenred Pay USA Join our team and be part of a company that’s transforming the way businesses pay and get paid. At Edenred Pay USA, we’re leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry. Why Join Us? : We offer 100% company-paid medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability. : Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident. : Starting salary from $50,000 [per year], with performance-based incentives. : Take advantage of our 401K plan with a generous employer match of up to 5%. If you’re passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.

Job Summary:

As a Desktop Support Analyst, you will provide direct technical support to internal users for desktop hardware and software applications, ensuring a high level of user satisfaction and productivity. Responsible for building, hardening, and deploying new Windows assets and peripherals, as well as assisting in the upkeep of asset tracking. Offer timely and effective on-site and remote support to address user requests and resolve technical issues efficiently.

Essential Functions:

Duties and Responsibilities Provide hands-on technical support to end-users for hardware issues (desktops, laptops, peripherals), operating systems (Windows), and standard office applications. Build, configure, harden, and deploy new Windows desktop and laptop assets according to company standards and security policies. Install, configure, and support various software applications used by internal users. Troubleshoot and resolve hardware and software issues in a timely and effective manner, escalating complex problems to the appropriate IT teams when necessary. Assist in the management and upkeep of the asset tracking system for all IT equipment, ensuring accurate records of hardware and software inventory. Provide support for peripherals such as printers, scanners, and other connected devices. Assist users with account lockouts, password resets, and other access-related issues. Offer both on-site and remote technical assistance to internal users, ensuring minimal disruption to their work. Document common issues, resolutions, and support procedures to build a knowledge base for end-users and the IT team. Assist in the testing and evaluation of new desktop hardware and software. Collaborate with other IT team members on projects and initiatives as needed. Perform other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills with a focus on providing positive user experiences. Excellent organizational skills and attention to detail, particularly in asset management and documentation. Excellent time management skills with the ability to prioritize tasks and respond to support requests efficiently. Strong analytical and problem-solving skills to diagnose and resolve technical issues. Ability to work independently and as part of a team. Ability to function well in a fast-paced environment and maintain composure under pressure. Proficient with Windows operating systems, desktop hardware, and standard office productivity applications (e.g., Microsoft Office Suite). Basic understanding of network concepts and troubleshooting.

Education and Experience:

Associate degree in information technology or a related field, or equivalent practical experience in a desktop support role.

Preferred:

CompTIA A+ certification, Microsoft Certified Desktop Support Technician (MCDST) or equivalent certifications. 1-3 years of experience in a desktop support role providing direct end-user support.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer Must be able to lift to 15 pounds at times. Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries. May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Bonita Springs, FL 34134 (Required) Ability to

Relocate:

Bonita Springs, FL 34134: Relocate before starting work (Required)

Work Location:

In person