Field Support Technician Position Available In Lee, Florida

Field Support Technician R+L Carriers – 3.1

Fort Myers, FL Job Details Full-time Estimated:

$48.9K – $66K a year 15 hours ago Qualifications Software troubleshooting Customer service Mid-level Technical support Analysis skills Driver’s License 2 years Communication skills Mobile devices

Full Job Description Primary Responsibilities:

Install and configure computer software, hardware, networks, and peripheral equipment Troubleshoot and resolve software and hardware issues quickly and efficiently Provide steps to help internal users resolve technical problems Maintain technical support procedures and reports Support the implementation of new solutions or applications Assist with password or login problems Repair and replace equipment as necessary Organize and maintain IT Inventory and assist in the deployment/retirement of hardware as needed Document incidents and processes as directed and ensure that all tickets requiring follow up work and/or calls receive appropriate attention Maintain, analyze, and troubleshoot, software and computer peripherals Assist in developing and documenting improvements to current processes Customer Service Orientation including flexible tasks and requests.

Experience and Education:

Minimum of 2-3 years prior experience in a Technical Support capacity Ability to lift heavy equipment and perform manual labor as needed At least 2 years of hands on technical knowledge of laptop and desktop design and software installation experience in a break-fix environment Ability to complete all assigned tasks as scheduled including, but not limited to: Filling out Standard Checklists as required Entering Service Requests into the call tracking system Log all calls into the call tracking system ensuring that the user name and related details are recorded accurately Escalating Service Requests to the appropriate group or individuals as detailed in a timely and efficient manner Exceptional Customer Service and communication skills, both verbal and written Must be a self-starter with the ability to adhere to procedure Experience with a variety of software, hardware, and applications Strong analytical skills Ability to work fast under pressure Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanner, etc. Strong analytical, logical thinking and problem-solving skills Excellent organizational and follow-up skills with strong attention to detail Valid driver’s license Customer service background Experience performing on-site maintenance Availability to work irregular shifts, including evenings and weekends