ADVANCED SYSTEMS SUPPORT Position Available In Leon, Florida
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Job Description
ADVANCED SYSTEMS SUPPORT
IntellectFaces – 4.0
Tallahassee, FL Job Details Contract Estimated:
$52.2K – $68.6K a year 19 hours ago Qualifications Mid-level Databases SQL 1 year Help desk Full Job Description Contract Tallahassee, FL US 2-5
Years Apply Online Refer & Earn Job Summary/ Responsibilities Job Title:
Advanced Systems Support Job Location:
Tallahassee, FL.
Type/Duration:
Contract –
Long-term Job Responsibilities:
Respond and Resolve inquires related to the use of the
COVID-19
portals received via Help Desk line or Cherwell ticket management system as needed by the end user. Answer email inquiries related to the use of the
COVID-19
Cherwell ticket portals daily as needed by the Department. Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. Provide help desk ticket updates through the Department’s Cherwell system daily as needed by the Department. Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval. Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor. Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department. Assist with testing of new features of systems daily as directed by the department. Document business processes for existing and new system features for applications as needed by the Project Manager and Department. Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
Required Skills:
Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.) Two years’ experience writing SQL queries against SQL databases. One year of experience working with surveillance and the most up to date reporting systems. One year of experience writing technical and developing training documentation materials and recording training videos. How will you make an Impact? Must Have
SQL HELP DESK
Success Profile What makes you successful? Here are the traits we are looking for:
