Application Support Analyst EHR Position Available In Leon, Florida

Application Support Analyst – EHR 5.0 5.0 out of 5 stars Tallahassee, FL 32311 BIICS, Inc is looking to fill a Technical Product Support Specialist position. The position is located in Tallahassee, Florida and work is onsite .

Responsibilities:

Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as directed by the Client. Participation includes providing accurate answers to questions regarding intended software functionality. Perform validation of documented business requirements against business processes as directed by the Client. Perform verification of developed software against business requirements and technical specifications as directed by the Client through User Acceptance Testing (UAT). Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements as directed by the Client. Identified opportunities must be documented using Microsoft Office and the Client’s change and configuration management system. Prepare and submit end user documentation using Microsoft Office software as directed by the Client’s for training and assistance including release documentation, process flows, and help screens. Provide support daily for Client’s HMS, related systems, and downstream consumers of Client’s data as directed by the Client. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the Client’s change and configuration management system and logging the user interaction in the customer ticketing system. Communicate current issues, enhancements, and other information through email, telephone or face-to-face with Client staff as directed by the Client. Complete job required training as directed by the Client. Completion verification may include certificates, sign-in sheets, or verification via the Client’s Learning Management System. Potential candidate must possess the following: Bachelors Degree or relevant work experience. Five years of documented experience performing business process analysis on an agile software development team. Five years of documented customer technical support experience. Two years of documented experience performing application development on a Certified Electronic Health Record (EHR) product. Five years of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts. Five years of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams. Business Intelligence & Informatics Consulting Services, Inc. (BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly skilled individuals with the most sought-after career opportunities and salaries.

Job Types:

Full-time, Contract Pay:

$32.47 – $35.50 per hour

Schedule:

Monday to

Friday Experience:

business process analysis on an agile development team: 5 years (Preferred) costumer technical support: 5 years (Preferred) application development on an EHR product: 2 years (Preferred) software testing, documentation and writing test cases: 5 years (Preferred) business and technical documentation: 5 years (Preferred) Ability to

Commute:

Tallahassee, FL 32399 (Preferred) Ability to

Relocate:

Tallahassee, FL 32399: Relocate before starting work (Preferred)

Work Location:

In person