Geek Squad Senior Agent – Repair Services Position Available In Leon, Florida
Tallo's Job Summary: The Geek Squad Senior Agent - Repair Services at Best Buy leads a team of agents to deliver high-quality repair and service to customers. Responsibilities include training, coaching, and ensuring a positive client experience. The role requires one year of experience in diagnosing and repairing electronics, customer service, and leadership. The salary ranges from $15.00 to $20.55 per hour.
Job Description
03-May-2025
Geek Squad Senior Agent – Repair Services
Full time
Regular
Job Description
Our CIA Senior Agent is an expert in the fulfillment of Geek Squad services. They are responsible for training and coaching agents to repair and service in accordance with Geek Squad’s high standards and Best Buy’s Customer promise. The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and services. They inspire a world class Client experience and provide motivation that enables exceptional business results.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
s drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.
Communicates department goals and other pertinentpany information to members of the Precinct in a clear, accurate, and timely manner.
Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.
Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
Basic Qualifications
One year of experience in diagnosing and repairing PCs or consumer electronics
One year of customer service experience
One year of leadership experience including coaching, training, and recognition
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the ing date. You can find that date above the job title at the top of the page.
Req #
984604BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Individual Contributor
Minimum Pay
15.00
Maximum Pay
20.55
Store Number or Department
000435 Tallahassee FL Store
Address Line 1
1400 Apalachee Pkwy
City
Tallahassee
State
Florida
Search Categories
Geek Squad, Retail
Zip
32301-3004
