HELP DESK SPECIALIST Position Available In Leon, Florida
Tallo's Job Summary: The Help Desk Specialist position at Syn-Tech Systems, Inc. in Tallahassee, FL offers a full-time role with an estimated salary range of $32.6K - $43.6K a year. Responsibilities include providing technical support for FuelMaster software and hardware, troubleshooting issues, and assisting customers over the phone. Requirements include an AA degree in an IT-related field or relevant experience, bilingual proficiency in English and Spanish is a plus. The ideal candidate should have strong communication, analytical, and troubleshooting skills, with a focus on customer satisfaction. Experience in Systems Administration, SQL servers, or network communication is desirable. The closing date for applications is 6/6/2025.
Job Description
HELP DESK SPECIALIST
Syn-Tech Systems, Inc.
Tallahassee, FL Job Details Full-time Estimated:
$32.6K – $43.6K a year 6 hours ago Qualifications Bilingual Spanish System administration Software troubleshooting Writing skills English SQL Analysis skills IT Associate’s degree Entry level Information Technology Full Job Description The Help Desk Specialist provides basic technical support (help desk) to include installing, configuring and instruction on FuelMaster software, hardware and firmware to customers and distributors. Bilingual in English and Spanish, a plus!
JOB RESPONSIBILITIES
Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware. Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions. Performs diagnostic tests to ensure integrity of FuelMaster setups. Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system. Follows up on assigned open calls to verify resolution of customer problem. Documents actions performed and troubleshooting steps completed in CRM software. Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests.
REQUIREMENTS
AA degree/technical training in an IT related field; will consider relevant years’ experience in lieu of degree.
BILINGUAL
in English and Spanish, a plus! Has knowledge of commonly used IT concepts, practices, and procedures. Solid communicator with strong writing skills. Excellent analytical and troubleshooting skills with a strong focus on results. Strong history of positive customer interaction and customer support. Willingness to be on call and/or work shifts when necessary. Experience in Systems Administration, SQL servers, or network communication is desirable.
CLOSING DATE
6/6/2025 Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position. Syntech is a drug and alcohol-free work environment and Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)
