IT Support Specialist Position Available In Leon, Florida
Tallo's Job Summary: MCCi in Tallahassee, FL is seeking an IT Support Specialist to provide helpdesk support, manage IT tickets, ensure endpoint security, and assist with onboarding. The role requires 2+ years of experience, proficiency in Microsoft Office 365 and Active Directory, and strong communication skills. Join our team for a collaborative and tech-driven work environment.
Job Description
IT Support Specialist 4.3 4.3 out of 5 stars
Tallahassee, FL Job Type:
Full Time Job Location:
Tallahassee, FL Department:
IT Department MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 1,600 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve. We are looking for an IT Support Specialist to join the team! This role is the first line of support for internal users, handling a wide variety of technical requests across software, systems and devices. You’ll own ticket triage, endpoint management, and employee onboarding, while helping ensure the security and efficiency of our IT infrastructure. This is an in-office role in Tallahassee, FL. What you’ll do: Provide daily helpdesk support via phone, email, and chat Triage and resolve internal IT support tickets Maintain and manage inventory of physical equipment Ensure endpoint security and monitor device compliance Administer Microsoft Active Directory (add/remove users, groups, devices) Assist in managing Office 365, internal Laserfiche systems, and ConnectWise Support desktop/laptop hardware, printers, scanners, and mobile devices Train users on key business applications Help with workspace setup for new and temporary employees Document technical processes and update job task documentation Collaborate with the broader technical team to achieve shared goals What you’ll need to be successful: Excellent written and verbal communication skills across phone, email and chat Strong customer service mindset and problem-solving ability Organized and efficient with time management and multitasking Quick to learn and support a variety of technical systems and tools Ability to work independently and as a part of a team 2+ years of Helpdesk or Desktop Support experience Proficiency in Microsoft Office 365, Windows OS, and server environments Hands-on experience with Microsoft Active Directory Experience support desktops, laptops, printers, scanners and peripherals Familiarity with endpoint protection and inventory tools What you can expect from us: We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
WE ARE APPROACHABLE.
Want to talk to a member of management or leadership, walk up and say hi.
WE TRUST YOU.
We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions.
WE EMBRACE TECHNOLOGY!
We love it, sell it, support it, use it, and need it.
WE DRESS COMFORTABLY.
We need you to work hard, not wear a tie.
WE ARE KIND.
Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
WE ENJOY OUR TEAM.
Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
WE VIRTUALIZE EVERYTHING.
We strive for 100% inclusion of our remote teammates. MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
JOIN OUR TEAM
What To Expect From Us We really are more than a company…we are a family! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go. We Embrace Technology We love it, sell it, support it, use it, and need it. We Dress Comfortably We need you to work hard, not wear a tie. We Are Kind Being kind, forgiving, empathetic, and respectful can change your life and everyone around you. We Virtualize Everything We strive for 100% inclusion of our remote teammates. We Are Family Use webcams, build relationships, and recognize others for doing a great job. MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
