Technical Support Analyst Position Available In Leon, Florida

Technical Support Analyst 4.3 4.3 out of 5 stars Tallahassee, FL Department The Division of Enrollment Management – Technology Operations Unit Responsibilities The Division of Enrollment Management is comprised of four distinct units: Office of Admissions, Office of the University Registrar, Office of Financial Aid, and Technology Operations. Enrollment Management’s integrated services provide distinctive support throughout the students’ development and progression in their academic experience – from recruitment through commencement. Through collaboration, communication, and commitment, all units within Enrollment Management achieve the highest level of student-centered service to current and prospective students and families as well as to campus partners across the University. The Technology Operations Unit within Enrollment Management provides technology support, technology-based solutions, systems configuration, identity and data management, and analysis across the division. The unit works closely with subject matter experts in Admissions, Registrar, and Financial Aid to meet the operational and reporting needs of various stockholders across campus. Responsible for providing technical customer support for software and student information systems security access as well as the monitoring of system and network security for the Division of Enrollment Management. Serves as one of the Security coordinators for Campus Solutions access. Makes sure the employees have had the proper training courses. Sets up the ROW level security and approves the ROLE requests. Serves as internal contact for access inquiries, updates, and removals. Serves as departmental security coordinator. Maintains internal database records and documentation on faculty and staff access authorization for management review. Audits to ensure that continued security access is needed by faculty, staff, and OPS employees. Monitors scheduled routine risk and vulnerability assessments, including but not limited to network and subnet scanning. Reports incidents to the Security Analyst for assessment and additional computer forensics. Assists the Security Analyst with educating staff on emerging security trends, notification of newly released vulnerabilities, and administering Enrollment Management’s annual security training. Ensures NIST standards are met. Performs other duties or activities as needed/requested. Qualifications High school diploma/equivalent and two years of experience. (

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post high-school education and/or experience may substitute at a comparable rate.) Preferred Qualifications A Bachelor’s degree in an appropriate area of specialization and one year of experience related to the responsibilities of the job are preferred. We seek enthusiastic candidates who are detail-oriented, and who work well independently as well as in a team. Candidates should possess the ability to prioritize and organize multiple work assignments simultaneously. Candidates should have experience using a variety of computer software applications. Candidates should have the ability to review, analyze, formulate, and organize data and information and follow through on assignments. Applicants should be able to establish and maintain effective working relationships and should possess a strong sense of initiative while managing multiple responsibilities concurrently. Candidates should be able to communicate effectively both verbally and in writing. University Information One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses. Anticipated Salary Range The anticipated salary for this position is around $36,250.00 annually, commensurate with education and experience. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Candidates must attach a resume to be considered for the position. Veterans’ Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans’ Preference applies to University Support Personnel System (USPS) positions only.

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To claim Veterans’ Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans’ Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034. Considerations This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.