IT Support Specialist Position Available In Levy, Florida

IT Support Specialist Big Lick North

LLC 450 SE

County Road 337, Bronson, FL 32621

Description:

The ideal candidate is an initiative-taker who can balance administration tasks with support and project execution. He/she must be keenly skilled to meet demanding commitments and manage communications with/between management and end users. Perform hardware, system software, data and voice communications installation, configuration, and technical support functions both indoors and outdoors. The role is also responsible for assisting in designing, and delivering IT process improvements that are well-informed, optimized for efficiency, and enhance the overall end user experience. Evaluate and recommend technical hardware and system solutions for use on corporate networks. Support hardware and system software tests and installations. Assure proper operation and uptime of networks and other IT systems. Find solutions to technical problems and failures (collaborating with vendor partners as appropriate). Provide technical support to developers and, along with other IT team members, provides end user support. Coordinate and audit standardized operational procedures.

PRIMARY RESPONSIBILITIES

Monitors all computer networks, endpoints, and SaaS environments. Responsible for the uptime, proper operation, and problem resolution of all computer networks. Provide regular hardware and System Software Status updates as appropriate. Maintain and improve audio/video infrastructure and assist with ensuring events such as weddings and presentations go smoothly. Perform research of proposed hardware and software solutions and recommend solutions to support corporate business objectives. Coordinate and support all hardware, system software tests, and installations. Provide training to employees on relevant technology for the employee’s job assignments. Standardize, coordinate, and provide training on preventive maintenance activities, audits, backups, and recovery procedures. Coordinates with other IT and business staff in identifying and solving system problems across all supported locations. Manage and support printer infrastructure, including but not limited to, vendors, hardware, and internal endpoints. Performs other duties as assigned.

SYSTEMS USED

Microsoft Azure Google Workspace Ubiquiti (Unifi and UISP) Toast POS Windows and Apple

OS Q-SYS AV

Control Salto Access Control Ninja One Ticketing and Monitoring Apple iPhones and i

Pads Upkeep Backupify/Kaseya Open Eye Security Requirements:

Ability to consistently drive self and others to achieve results despite obstacles and setbacks. Must possess strong oral / written communication and listening skills. Ability to achieve results with a firsthand, collaborative approach; works well in a team. Proficient in encouraging diverse thinking to promote and nurture innovation. Excellent problem solving, interpersonal, communication, and project management skills necessary. Must be extremely meticulous with respect to documentation and communication. Reacts to project adjustments and alterations promptly and efficiently. Persuasive, encouraging, and motivating. Ability to elicit cooperation from a wide variety of sources, including upper management, vendors, and other departments. Must be able to learn, understand, and apply modern technologies. Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial. Advanced knowledge of Networks, PCs, and software applications. Advanced knowledge of standard IT practices. Skill in the use of a variety of tools associated with Information Systems. Advanced analytical and technical computer skills. Advanced knowledge of cabling needs for Network communications. Ability to coach and train others in use of computer and related technology. Ability to read and understand schematics, diagrams, blueprints, and instructions. Additional Requirements Must possess a valid driver’s license before employment and maintain licensure for the duration of employment in this position as there are multiple job sites all close in proximity. Must be available to work on weekends as needed, particularly for system maintenance, urgent IT support and event-related AV operations. Personal and Social Competence Ability to work with, mentor, and influence others in a professional and positive manner. Foster an environment that encourages teamwork, empowerment, and collaboration, both internally and externally. Lead by example, maintains an even temperament under pressure. High integrity and honesty, promote ethical behavior and trust in all actions. Creative and change-oriented Assertive, energetic self-starter

MINIMUM EDUCATION AND EXPERIENCE

Acceptable Experience and Training Technical degree (bachelor’s degree preferred) Minimum two (2) years of experience in IT support OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.