Level 1 IT Service Desk Technician Position Available In Manatee, Florida
Tallo's Job Summary: Myakka Insurance Services LLC in Bradenton, FL is hiring a Level 1 IT Service Desk Technician. This full-time position offers a salary range of $45,000.00 - $55,000.00 per year with benefits, including 401(k) matching, health insurance, and paid time off. The ideal candidate will have technical skills in Windows 10/11, Microsoft Office 365, and basic networking knowledge. Interested applicants can apply by submitting their resume and cover letter to jobs@sunzins.com.
Job Description
Level 1 IT Service Desk Technician Myakka Insurance Services LLC Bradenton, FL 34205
Job Title:
Level 1
IT Service Desk Technician Location:
Bradenton FL Reports To:
Information Security Manager Job Overview:
We are seeking a dedicated and customer-focused Level 1 IT Service Desk Technician to join our IT support team. The ideal candidate will have experience supporting Windows 10 and 11 environments, along with proficiency in Microsoft Office 365 applications and services. As the first point of contact for end-users, you will play a crucial role in providing technical assistance and resolving IT-related issues efficiently and effectively.
Key Responsibilities:
Technical Support & Troubleshooting:
Provide first-level support for technical issues related to Windows 10/11, Microsoft Office 365, hardware, software, and network connectivity. Resolve incidents via phone, email, or remote support tools.
Laptop/Workstation Troubleshooting:
Diagnose and resolve hardware and software issues on laptops and workstations, including problems with system performance, display issues, hardware malfunctions, and peripheral device connectivity.
User Support:
Assist end-users with issues ranging from login difficulties, software malfunctions, and access to Office 365 apps to troubleshooting computer hardware and network issues.
Incident Management:
Log, prioritize, and track service desk tickets in the IT Service Management (ITSM) tool. Follow up on open tickets and escalate unresolved issues to higher-level technicians or departments.
Software Installation & Configuration:
Install, configure, and update software applications, including Microsoft Office 365 tools (Outlook, Word, Excel, Teams, etc.) and Windows OS updates.
Account Management:
Assist with user account creation, password resets, and access control within Azure Active Directory and Microsoft 365 environments.
Documentation:
Maintain accurate and up-to-date records of all incidents, solutions, and troubleshooting procedures. Contribute to knowledge base articles to enhance team efficiency and self-service options for users.
Collaboration & Communication:
Work closely with other IT team members to resolve more complex technical issues. Provide clear communication with end-users, ensuring timely updates and resolutions to their concerns.
Required Qualifications:
Technical Skills:
Hands-on experience supporting and troubleshooting Windows 10 and 11 environments. Proficient in Microsoft Office 365 suite, including Outlook, Teams, SharePoint, and OneDrive. Basic understanding of IT service desk tools, incident management, and ticketing systems. Knowledge of Azure Active Directory for user account management and access control. Experience in laptop and workstation troubleshooting , including hardware diagnostics and fixing system issues related to peripherals, performance, and OS-related problems.
Education & Experience:
High School diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or related field is preferred. 1+ years of experience in IT support, service desk, or technical support role. Certifications (Preferred but not required):
Microsoft Certified:
Modern Desktop Administrator Associate (MD-100) or similar certification. CompTIA IT Fundamentals (ITF+) or A+ certification.
Communication & Interpersonal Skills:
Strong communication skills, both verbal and written. Excellent problem-solving abilities and attention to detail. Ability to work independently and as part of a team in a fast-paced environment.
Preferred Skills:
Basic Networking Knowledge:
Understanding of basic networking concepts such as IP addresses, DNS, DHCP, and VPNs . Experience with network troubleshooting tools (ping, traceroute, etc.) and diagnosing connectivity issues. Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop). Basic understanding of networking hardware (routers, switches, etc.). Previous experience in an IT service desk or customer support role.
Working Conditions:
Full-time position with the possibility of overtime based on business needs. Primarily office-based with potential for hybrid remote work (if applicable). Occasional evening or weekend support, as required. How to
Apply:
Interested candidates should submit their resume and cover letter outlining their relevant experience and qualifications to jobs@sunzins.com.
Job Type:
Full-time Pay:
$45,000.00 – $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Schedule:
8 hour shift Weekdays Weekends as needed
License/Certification:
o
Microsoft Certified:
MD-100 or similar certification. (Preferred) o CompTIA IT Fundamentals (ITF+) or A+ certification (Preferred) Ability to
Commute:
Bradenton, FL 34205 (Required)
Work Location:
In person
