Desktop Support Technician Position Available In Martin, Florida

Job Description:

Desktop Support Technician This role will be to provide overallhardware/software support to employees and incoming new hires. Theposition will assist in providing weekly reports, inventorymanagement, and other administrative tasks as needed. Thesuccessful candidate must be capable of providing optimum customerservice to a wide variety of users through professional commitmentand dedication. This candidate must also be able to adapt to changeand learn quickly in a highly dynamic environment.

Desired Skills &Experience Responsibilities:

• Image and install software onWindows, and Apple laptops/desktops including IMAC (installations,moves, additions, and changes) and Remote support
• Troubleshootpost deployment issues on multiple computer platforms: Windows,Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• DepotServices
• Walk Up Support
• Spare parts management Executive (VIP)

Support:

• Provide high-touch, white-glove IT support to executivesand senior leadership.
• Ensure rapid response and resolution oftechnical issues impacting VIP users.
• Maintain and set upconference rooms, video conferencing equipment, and executiveoffice IT infrastructure.
• Conduct proactive health checks onexecutive devices to prevent potential disruptions.
• Coordinatewith cross-functional teams to ensure seamless IT support duringexecutive meetings and travel.
• Audio and Video Support includingHealth Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identifyand resolve hardware and software application conflicts
• Open andclose service requests, as well as manage the classification,assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipmentinto our asset management system
• Collaborate withcross-functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into ourmanagement system
• Provide weekly reports on physical inventorycounts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs fordamaged/malfunctioning hardware
• Ensure that resolutions areconsistent with company standards and policies

Requirements/Qualifications:

• 4 years IT experience, includingtechnical training
• Knowledge of Windows and Macintosh platforms,(including portables) and Microsoft Office suite of applications
• Experience with imaging Windows 10 OS.
• Familiar with basicnetwork concepts (e.g., TCP/IP, Windows Networking, Ethernet)
• Networked printer experience (queue creation, server maintenance,etc.)
• Experience in using PC-based word processing, presentation,and e-mail software preferred
• Experience with using PC-basedspreadsheet software sufficient to develop formulas, completecalculations across multiple worksheets, and use functionspreferred
• Experience providing direct IT support to executives orsenior leadership is highly desirable.
• Familiarity with ITservice management tools such as ServiceNow or Remedy is a plus.
• Ability and willingness to work extended hours or a modifiedschedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellentorganizational skills and ability to prioritize tasks among manycompeting requests
• Experience working in or supporting a callcenter or help desk environment
• MCP and/or A Certifications – ahuge plus
• Aptitude for learning
• Excellent oral and writtencommunication skills
• Ability to work in teams and in a teamenvironment
• Able to lift up to 50 pounds
• Own car fortransportation (mileage will be reimbursed by policy)
• Validdriver’s license