Help Desk Technician Position Available In Martin, Florida

COMPANY OVERVIEW

NuCO 2 , the largest, best, and only national provider of beverage grade CO 2 to the Foodservice and Hospitality Industry is a growth company. The Information Services function at NuCO 2 directs the application of technology and the management of information to support business, growth, and customer service throughout the enterprise.

POSITION OVERVIEW

Provides support to end users for computer, application, system, device, access, and hardware issues. Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May perform password re-sets for users and will generally coordinate with other teams or departments to resolve user problems.

POSITION RESPONSIBILITIES

Provide onsite helpdesk support and resolve problems to the end user’s satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk ticket system. Install, test, and configure new workstations, peripheral equipment, and software. Maintain inventory of equipment, software, and software licenses. Manage PC setup and deployment for new employees using standard hardware, images, and software. Perform timely workstation hardware and software upgrades as required. On call some evenings and weekends. Must be prompt and reliable. The ability to communicate technical aspects clearly to end users to instill confidence and maintain user satisfaction. Additional task as required

ESSENTIAL DUTIES AND RESPONSIBILITIES

The IT Help Desk Technician will provide support for PC infrastructure including performing the following duties: Install, test, and configure new workstations & images, peripheral equipment, and software. Maintain inventory of equipment, software, and software licenses Verify the desktop environment is maintained within manufacturers’ specifications and in accordance with the Company’s IT framework. Provide first level user support for hardware and generic and Windows PC-based applications. Escalate specialist support requirements to the appropriate personnel or contractors as required. The IT Help Desk Technician will provide support for company VoIP and mobile phone systems including the following: Undertake phone equipment installations and relocations to Maintain asset database for phones. Provide support for mobile phone users on the proper use of mobile business applications (i.e. mailbox setup, tutorials, etc.) Provide support for systems administration activities. Provide and monitor of Anti-Virus, anti-spam, and security services for the infrastructure. The IT Help Desk Technician will provide support for office business machines including the following: Coordinate photocopier equipment installations and relocations with the suppliers Maintain and track assets. Verify printers are serviceable and undertake print server tasks as required. The IT Help Desk Technician will perform the following in order to support an effective and efficient service desk and promote user help support and satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk ticket system. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Undertake and complete user service requests. Provide support to the user community. Assist user community with systems training as required.

GENERAL OFFICE REQUIREMENTS

This position will operate Monday-Friday during normal business hours; 8:00/8:30 a.m. – 5:00/5:30 p.m. Some overtime should be expected including evening support and weekends. The individual in this position will be required to regularly communicate with internal and external customers and staff. Must be able to exchange information clearly and accurately in all situations. Travel requirements for this position are less than 5% of the time. The position will interact with all levels of the organization as well as external vendors. The selected candidate should have an associate’s degree in computer science or similar preferred, or any combination of equivalent education and work experience will be considered. One-two years of experience in a Help Desk role with associate degree required or 0-two years of progressive experience in a Help Desk role with bachelor’s degree. In exchange for your contributions to the organization, Nuco2 provides employees with a full benefit package to include medical, dental, vision and prescription, matching 401K savings, paid time off, tuition reimbursement, and much more. #INDCOR1