Associate Technical Support Agent Position Available In Miami-Dade, Florida

ASSOCIATE TECHNICAL SUPPORT AGENT

IN

MIAMI, FL, USA!

Date Posted:

06/11/2025

Hiring Organization:

Rose International

Position Number:

484004

Industry:

Insurance

Job Title:

Associate Technical Support Agent

Job Location:

Miami, FL, USA, 33101

Work Model:

Hybrid

Work Model Details:

Hybrid, 4 days onsite and 1 day remote

Employment Type:

Temporary

FT/PT:

Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00

Must Have Skills/Attributes:

Application Support, Spanish – Bilingual, Technical Support

Nice To Have Skills/Attributes:

Portuguese

Experience Desired:

ExpDe:

:

Bilingual (Spanish/English) (

Yrexp:

:5 yrs);

ExpDe:

:

Providing application support (

Yrexp:

:3-5 yrs)

Required Minimum Education:

Associate’s Degree
Job Description

• Only candidates located near the Miami, FL area are to be considered due to the position requiring an onsite presence

• Required Education/Experience:

• Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience

Required Qualifications:

• Bilingual (Spanish/English)
• Strong customer service skills
• Technical aptitude with PC literacy skills
• Basic knowledge of Windows Operating Systems
• Good problem-solving skills and decision-making ability
• Strong enthusiasm and desire to learn
• Work well in a team environment
• Strong written and verbal communication skills
• Ability to learn and apply technical information in a fast paced, demanding work environment
• Effective listening skills
• Ability to follow policies and procedures; attention to detail
• Self-motivation and organization

Preferred Qualifications:

• Portuguese is nice to have

Responsibilities:

• Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc., supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations
• Analyzes simple inquiries and determines appropriate resolution or escalation
• Alerts management and team members when a major problem is suspected
• Provides input on procedures and makes suggestions for improvements
• Performs related duties as assigned or requested
• Act as a point of contact for the resolution of technology-related issues for customers
• Interact with customers and co-workers to diagnose and resolve problems and document customer requests in call tracking system
• Troubleshoot, analyze, resolve, track, escalate, and accurately document basic software, hardware and simple technical problems
• Provide input and update knowledge base as necessary
• Ad to established policies and procedures
• Make sound business decisions, under direction by following documented procedures
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

•

Benefits:

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California Pay Equity:

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