AUDIO, VISUAL & IT SUPPORT SPECIALIST Position Available In Miami-Dade, Florida

AUDIO, VISUAL & IT SUPPORT SPECIALIST

Florida Memorial University – 4.1

Miami Gardens, FL Job Details Full-time Estimated:

$47.3K – $57K a year 1 day ago Qualifications Computer Science Software troubleshooting Customer service Mid-level Microsoft Office 3 years Firewall DHCP Bachelor’s degree IT support Computer networking DNS Classroom experience Video production IT Cabling Communication skills Active Directory Time management Help desk Information Technology VPN Full Job Description The Audio, Visual & IT Support Specialist will be responsible for the full lifecycle support of audio-visual systems, event setups, IT infrastructure, and end-user technology support across campus. This position requires hands-on expertise with the setup and operation of live events, including microphones, mixers, speakers, streaming equipment, and video systems, while also providing comprehensive support for computer hardware, software, networks, and user accounts. The ideal candidate will demonstrate strong experience managing live audio and video production, streaming technology, and integrated AV systems, while also serving as a critical member of the IT Helpdesk team to support faculty, staff, and students in resolving IT-related issues.

Essential Functions:

Plan, coordinate, and execute all technical aspects of live events, conferences, presentations, and lectures, including setup and operation of speakers, microphones, audio mixers, amplifiers, video cameras, streaming systems, and projection equipment. Provide end-to-end support for live video streaming, hybrid events, webinars, and multiplatform broadcasts, ensuring high-quality audio and video delivery. Setup, calibrate, and troubleshoot video walls, campus televisions, digital signage, and presentation systems across multiple venues. Conduct pre-event site inspections and post-event debriefings to ensure continuous improvement in event execution. Collaborate directly with academic departments, leadership, external vendors, and media partners to ensure all audio-visual needs for campus events are fully met. Deliver technical training and walkthroughs to end-users on the operation of AV equipment, video conferencing systems, and integrated classroom technologies. Provide Helpdesk support for desktop hardware, mobile devices, printers, and peripheral equipment. Support IT operations including user account management (Active Directory), security access controls, network connectivity (wired and wireless), and data backup processes. Troubleshoot network-related issues including wireless connectivity, VPN access, DNS, DHCP, and network cabling problems. Deploy, configure, image, and repair computers and related IT hardware according to campus standards. Review and report security vulnerabilities related to AV and IT infrastructure to IT leadership. Update, maintain, and monitor system and network documentation, inventory, and configurations. Utilize the university’s ticketing system to track, manage, and resolve all assigned service requests in a timely manner. Collaborate with other IT and Facilities staff on cross-functional projects and technology upgrades. Perform other duties as assigned that align with the role and department objectives.

Knowledge, Skills and Abilities:

Extensive hands-on experience operating and troubleshooting AV equipment including microphones, mixers, amplifiers, speakers, video cameras, switchers, streaming encoders, and projection/display systems. Proven knowledge of video streaming platforms (YouTube Live, Zoom, Teams Live Events, or similar technologies). Strong understanding of IT Helpdesk operations, including diagnosing and resolving hardware, software, printing, and network connectivity issues. Working knowledge of networking principles (IP addressing, DNS, DHCP, routing, firewalls, wireless access points, and network cabling standards). Experience managing Active Directory user accounts, permissions, and password resets. Strong communication and customer service skills with a focus on professionalism, responsiveness, and technical leadership. Ability to handle confidential information with discretion and adhere to university policies on data privacy and security. Excellent analytical, organizational, and time management skills with the ability to prioritize and multitask in a fast-paced environment. Ability to lift equipment weighing up to 50 pounds and work extended hours during major events. Self-motivated, resourceful, adaptable, and able to work both independently and collaboratively as part of a team.

Minimum Qualifications:

Bachelor’s degree in information technology, Audio Visual Technology, Computer Science, or related field. Minimum of 3-5 years of combined experience in audio-visual event support, live production, and IT Helpdesk support. 2 Office of Human Resources Proficiency with Microsoft Office Suite, LinkedIn Learning, and familiarity with Jenzabar or similar higher education technology platforms is strongly preferred. Familiarity with classroom technologies, lecture capture systems, and video conferencing platforms (Zoom, Microsoft Teams, Webex, etc.). Flexibility to work evenings, weekends, or holidays as needed to support university events and projects.

Pre-Employment Requirements:

Criminal background screening Florida Memorial University is an Equal Employment Opportunity Employer. In compliance with the American Disabilities Act (ADA), those functions of the job that are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be considered. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.