Computer Help Desk Support Position Available In Miami-Dade, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k – $77k Per Year Computer Help Desk Support
Recruiter

Occupation:

Computer User Support Specialists

Location:

Miami, FL – 33199
Positions available: 1
Job #: 3a7fbab837

Source:

ZipRecruiter

Posted:

6/11/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description

COMPUTER HELP DESK

Our company is looking for a Computer Help Desk Representative to assist in providing the company’s basic services through direct contact or indirectly via telephone, skype or email. Personnel in this category is expected to approach our customers with tact, courtesy and discretion to reflect our excellent corporate practices as well as through knowledge of company products and internal processes. The positions is subjected to considerable amount of independent work action.

JOB CLASSIFICATION INFORMATION ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Key responsibilities and qualifications:

Handle high volume of inbound phone calls, e-mails and faxes.

Must be able to work independentlyCustomer Service skillsResolve customer complaintsBasic knowledge of SQLMust be available to work on SaturdaysGood oral and written communication skills.

Perform other duties as deemed necessary to support other departments.

Operating Systems Windows 7, Windows 10, basic understandingData Entry to Computer SystemsSolving Hardware and Software issuesIT troubleshooting: (browsers, printers, scanners)Remote diagnostic and solution identificationNew computer set-up, configurations and upgradesE-mail configuration and supportSoftware updates and maintenanceHardware and software installation, configuration and upgradesInternet connectivity issuesGeneral maintenance and repairsCrisis resolutionVirus control and removal

SUPERVISORY RESPONSIBILITIES

NONE

QUALIFICATIONS

Knowledge of MS Office Excellent communication skills Excellent organization and time management skills EDUCATION and

EXPERIENCE

: Bachelors Degree.

LANGUAGE SKILLS

Ability to read and speak Spanish is a must, English is highly desirable and Portuguese is a plus.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, proportions, and percentages. Ability to apply concepts of basic algebra.

COMPUTER SKILLS

Ability to use Microsoft Word and Excel, Power Point is a plus.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit. May occasionally be required to lift objects between 20-40 Lbs.

TRAVEL REQUIREMENTS

NONE

COVID-19

Precaution(s):
Remote interview processTemperature screeningsSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in place
Work Remotely
NoCompany DescriptionFinancial Industry.

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