Deployment Support Engineer Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Deployment Support Engineer role at a financial company involves delivering quality support services to end-users, including physical deployment of workspace equipment and troubleshooting network issues. Qualifications include 5+ years of technical support experience, strong communication skills, and knowledge of Windows desktops and applications. This position may require night and weekend shifts and occasional travel to branch offices.
Job Description
Deployment Support EngineerThe Client Deployment Support Engineer is responsible for providing quality support services to various groups in a fast-paced financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.
Principal ResponsibilitiesDeliver high-quality support to all end-users in a courteous professional mannerPhysically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripheralsPerform desk movesHardware break fix for desktop and mobile equipmentField incident phone calls and emails from end usersLeverage ServiceNow to manage incident and problem workflowsTroubleshoot basic network and telecommunications connectivity issuesSupport of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access toolsKnowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applicationsStrong analytical and problem-solving skills are a must as well as the ability to work well independentlyUnderstand and evaluate end-users needs and develop creative technical solutions to meet themSupport projects that evolve as a result of firm-wide technical initiativesStrong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessaryQualifications/Skills RequiredMinimum of five years of progressive technical support experience in a financial institution requiredBachelor’s degree strongly preferredAbility to direct activities of peers and others not reporting directly to the personComprehensive knowledge of Windows based desktops and the key applications â Outlook, MS Office, etc…Must have excellent written and verbal communications skills as well as strong customer service experience.
Process oriented individualMust demonstrate an ability and interest in having a hands-on approach to customer service.
Availability for night and weekend shift work as well as light travel to branch officesExperience in supporting servers and data centers a plusMCP/MCSE/CCNA or equivalent a plus
