Deskside Support EUC L1 Position Available In Miami-Dade, Florida

up and Data Recovery coordination

• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good knowledge/hands-on supporting VDI 1st level troubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management—Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.

Mandatory Skills Break-fix and installation/Hardware/Software support Job Number

JO-2504-33913

Job Function
Desktop Engineer
Work Type
Onsite
Employment Type
Full Time
Salary
Competitive