Desktop support Technician- Onsite Position Available In Miami-Dade, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k•$77k Per Year Desktop support Technician•Onsite
Ovation Workplace Services Inc.

Occupation:

Computer User Support Specialists

Location:

Miami, FL•33199
Positions available: 1
Job #: 1f6b3aa3

Source:

ZipRecruiter

Posted:

6/11/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description
Deskside Support Services The Onsite technician responsibilities include: ▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. ▪ Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS ▪ Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. ▪ Guide users with step-by-step instructions on installing applications. ▪ Document and record incidents, service requests and their resolutions in the internal ticketing system. ▪ Direct unresolved issues to the next level of support personnel ▪ Help create technical documentation and manuals (KA) for known issues. ▪ Image and deploy Laptops/ Desktops/Tablets to end users. ▪ Asset Management (stock level check, tracking, receiving, preparing and shipment of assets) ▪ Coordinating office moves ▪ Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc. Help for Employer Information. Opens a new window.