Help Desk Analyst Position Available In Miami-Dade, Florida
Tallo's Job Summary: VANGORRI LLC in Miami, FL 33166 is hiring a Help Desk Analyst to provide IT support for hardware, software, and network systems. Responsibilities include troubleshooting, maintaining firewall configurations, and documenting support activities using ServiceNow. Qualifications include experience in IT support, familiarity with ticketing systems, and strong communication skills. This full-time contract position pays $20.00-23.00 per hour for 40 hours per week, Monday to Friday. Work is in person.
Job Description
Help Desk Analyst
VANGORRI LLC
Miami, FL 33166 Job Summary We are looking for an IT Support Specialist to provide technical support across hardware, software, and network systems. This role involves resolving IT issues efficiently while ensuring a high level of user satisfaction in both Windows and Mac OS environments. Key Responsibilities Provide first-level help desk support for hardware, software, and network issues Troubleshoot Windows and Mac OS systems Maintain and monitor firewall configurations Use ServiceNow to track incidents, requests, and changes Communicate effectively with users and document all support activities Perform routine hardware maintenance and support tasks Qualifications Experience in IT support or related field preferred Familiarity with ServiceNow or similar ticketing systems Strong knowledge of hardware, software, and troubleshooting Firewall management experience is a plus Excellent verbal and written communication skills Able to work independently and within a team
Job Types:
Full-time, Contract Pay:
$20.00 – $23.00 per hour Expected hours: 40 per week
Schedule:
8 hour shift Monday to
Friday Work Location:
In person
