Help Desk Specialist Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Help Desk Specialist position is open for a Level 1 Help Desk Technician with at least 2 years of IT experience. Responsibilities include providing technical support for end users, troubleshooting hardware and software issues, and escalating complex problems. The role requires strong IT support skills and excellent communication abilities. Experience with Freshdesk is a bonus.
Job Description
We are seeking a Level 1 Help Desk Technician with 2 years of experience in the IT space to join our team. In this role, you will provide technical support for end users, troubleshooting hardware, software, and network issues. You will be responsible for diagnosing and resolving technical problems, escalating more complex issues to higher-level technicians, and maintaining accurate records of support requests. Familiarity with Freshdesk is a plus but not required.
Responsibilities:
Provide first-line support for end users via phone, email, or chat Troubleshoot and resolve technical issues related to hardware, software, and networking Document all support requests in the ticketing system Escalate unresolved issues to senior technical staff Ensure timely resolution of issues while maintaining high customer satisfaction
Requirements:
2+ years of experience in IT support or help desk roles Strong troubleshooting skills in hardware, software, and networking Excellent communication and customer service skills Freshdesk experience is a nice to have
