Help Desk Technician Position Available In Miami-Dade, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k – $77k Per Year Help Desk Technician
The Palace

Occupation:

Computer User Support Specialists

Location:

Miami, FL – 33176
Positions available: 1
Job #: 2e461c643

Source:

ZipRecruiter

Posted:

6/27/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Descripti Desk Technician 10850 SW 113th Pl, Miami, FL 33176, USA Req #1733 Friday, February 21, 2025 Luxury Senior Living Communities In Coral Gables, Kendall & Homestead Is looking for Help Desk Technician for its Palace Group 10850 SW 113th Place Miami, FL 33176 The #1 Priority of this position is… To provide active support to internal users during their day-to-day use of technology. Responsible for managing desktops, laptops, mobile devices, desk phones, Wi-Fi phones, minor networking issues, user accounts, logins, Digital signage, audio-visual equipment, printers, copiers and other general systems within all Palace buildings. Essential Duties & Responsibilities Help Desk ticket response and MAC (Move/Add/Change) request fulfillmentMaintenance of the hardware inventory systemReview and respond to inquiries from internal users of different operational teams. Determine user requirements. Identify and diagnose problems with hardware, software or configuration of equipment and make repairs or recommend changes to hardware and/or software to resolve problems. Perform monthly building rounds that consist of workstation, monitor, UPS inspection, data closets and wire management.

Troubleshoot and maintain VMS, access control and Audio-Visual equipment in working order, troubleshoots, and repairs with assistance of external vendor.

Communicate with systems vendors for escalation of issues and follow up until resolutionAssist in creating technical documents for implementations, break-fix solutions, etc.

Identify and learn appropriate software and hardware used and supported by the organization.

Attend and participate in a variety of meetings to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Perform regularly scheduled training sessions with users on all technologies Maintain work area in a clean and orderly condition. Qualifications/Competencies Associate degree- required. Bachelor’s degree in computer and/or engineering field, or related field preferred.

A+, Network +, Server+, MCSA certifications preferred.

Must possess two years’ experience in a related field.

Must possess proficiency in Windows Operating systems, Microsoft Office 365 and general Microsoft platform technologiesMust have experience with Microsoft Active Directory and supporting technologies (policy, preferences, etc.) Must have a clear understanding of networking concepts such as DNS, DHCP, Email, HTTP(s) and TCP/IP protocols and applications.

Must have practical knowledge with network patching, tracing, terminating, testing, and creating Cat6 patch cables using (T568B) standards.

Must have excellent communication skills and customer service attitude and problem-solving skillsMust be detail oriented with strong analytical skills and have the ability to learn IT concepts, systems and troubleshooting skills with ease. Must have the ability to work successfully within a team with limited supervision.

Ability to speak effectively before groups of users, especially in as a computer instructor setting.
Any previous experience working with or knowledge of the following systems and technologies is a big plus:
Experience with Cisco’s Unified Communication and Cisco UnityExperience with DUO and AZURE MFA, SSO, Office 365 Administration on the cloudExperience with Oracle Symphony POS Administration and TroubleshootingExperience with Mobile Device Management (MDM) via Cisco Meraki Systems ManagerExperience with Sysaid Ticketing System Knowledge of Windows OS deployment and methodologies and maintaining system Images in:

WDS/SCCM

The Ideal Candidate Must be organized and detail-oriented, work well with people, prioritize tasks, helpful and friendly, patient, and flexible.

Willingness to work flexible shifts and some nights, weekends & holidays in case of emergencies or rare occasions of major system upgrades/updates.

Ability to explain complex IT concepts in simple terms. Self-motivated with a competitive spirit, a strong work ethic and the ability to work independently AND as a team member.

This position offers:

Competitive salary commensurate with experienceMedical, Dental and Vision CoverageGenerous Paid Time Off (PTO)Plus other benefits and perks such as free daily lunchAnnual bonus based on company performance #ZR Other detailsJob Family PROFESSIONALPay Type Hourly Apply Now Company DescriptionSince 1980, The Palace Group has set the standard for Senior Living…
Welcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You’ll understand why thousands of families have entrusted the care of their older family members to us. We founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community. Even with our growth and success, The Palace Group remains a privately-owned “labor of love.” Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there’s no “corporate red tape” that gets in the way of delivering exceptional service, care and memorable experiences. Helen & Jacob Shaham
Founders & OwnersCompany DescriptionSince 1980, The Palace Group has set the standard for Senior Living…rnWelcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You’ll understand why thousands of families have entrusted the care of their older family members to us.rnrnWe founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.rnrnEven with our growth and success, The Palace Group remains a privately-owned “labor of love.” Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there’s no “corporate red tape” that gets in the way of delivering exceptional service, care and memorable experiences.rnrnHelen & Jacob ShahamrnFounders & Owners Help for Employer Information. Opens a new window.