Helpdesk IT Support Specialist Position Available In Miami-Dade, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k – $77k Per Year Helpdesk IT Support Specialist
ADS Technology

Occupation:

Computer User Support Specialists

Location:

Miami, FL – 33199
Positions available: 1
Job #: 42c1f3922

Source:

ZipRecruiter

Posted:

6/11/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description
Support Specialist is onsite and remote support for multiple client; applying time management and technical skills to ensure proper completions of support tickets. This is an in office position, and will be required to have their own car and report to our main office during working hours.

RESPONSIBILITIES

• Contact clients on support issues via Phone and Email
• Support multiple clients via remote session
• Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner
• Able to work from home in a quiet area with Internet access.

REQUIREMENTS

• 2 years support specialist or Help Desk related support experience
• 2 years operating systems experience (Windows Server and workstations)
• Network experience (2 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router.
• Experience designing, installing and supporting networks in multiple environments for various clients.
• Microsoft Certificates a plus.
• Strong proficiency and understanding in Windows Domain workstation software installation and support
• Basic knowledge of Microsoft Office applications
• Demonstrated experience implementing IT projects.
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Proven dedication to enabling continuous operations
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent verbal and written communication skills
• Must possess a valid driver’s license and car as driving to client locations is required

•.

Internal/External Contacts:

• Daily interaction with multiple clients pertaining to technical issues.

Working Conditions:

• 70% of the work will be performed at client locations where workspace conditions will vary.

Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary.
Company DescriptionADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.

Company DescriptionADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group. Help for Employer Information. Opens a new window.