IT Specialist Position Available In Miami-Dade, Florida

IT Specialist City of North Miami Beach – 3.6 Miami, FL Job Details Full-time $22.07 – $33.10 an hour 1 day ago Qualifications Microsoft Windows Server Software troubleshooting GPO Mid-level Windows Microsoft Office DHCP Computer networking DNS VMware Active Directory VPN Full Job Description

JOB SUMMARY

This is technical, specialized work in the installation, support, optimization, administration and documentation of datacenter components, such as servers, Ethernet switches, racks, UPS, PDUs, Wireless Access Points, routers, KVM switches, firewalls, networking wiring, virtual hosts, virtual machines, storage and backup units, cloud based solutions, network tools and core applications (Active Directory, DNS, DHCP, VPN, VoIP, WINS, DFS, GPO, Active-Sync, antivirus, anti-spam), and core systems servers running VMWARE, Hyper-V, Windows Server DHCP, DNS, print services, etc.

The IT Specialist will specialize in either Network Support or General Systems/Help Desk support as needed by the Department. Position reports to the Chief Information Officer.

NETWORK SUPPORT

Work involves research, installation, support, documentation and optimization of network devices and server systems as well as computer hardware and software components, such as desktops, laptops, tablets, smart-phones, printers, monitors, scanners, cameras. Provide technical support to users in the use of network and/or computer equipment. An employee in this class works with general supervision under network administrator or a more senior technical staff.

GENERAL SYSTEMS / HELPDESK

Work involves end-user support, which is dedicated to resolve problems from Help Desk and assisting other IT Staff. This work is highly technical work at the end-user side and involves research, installation, support, documentation and optimization of personal computer hardware and software components, such as desktops, laptops, tablets, printers, monitors, scanners, Windows systems, PC imaging, PC applications, enforcing IT policies and monitoring PC performance, etc. An employee of this class works with general supervision under network administrator or a more senior technical manager.

EXAMPLE OF DUTIES

Duties may include, but are not limited to: performing installations and supporting physical and virtual servers; supporting and maintaining network devices such as: Ethernet switches, routers, firewalls, etc.; supporting and maintaining other datacenter components such as: racks, UPS, KVM, switches and wiring; resolving service requests assigned by the Help Desk or by technical superior associated with end-user equipment and software; troubleshooting PCs, laptops, printers, and all related hardware and software; installing and configuring new and existing workstations; installing enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software; communicating problems to management and follows through on each task assigned; analyzing computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards; interfacing with technical staff, and departmental users and customers on all computer and network related issues and problems; supporting data backup and automated scheduling systems and applications; may evaluate new hardware/software; supporting research of new technologies and end-user components to provide systems, services and solutions a higher level of security, reliability and efficiency; maintains and repairs computer network equipment; installs, configures, and maintains network computer hardware and software; performs routine and complex diagnostics; maintains an inventory of all network equipment; places service calls for equipment repairs and ensures proper follow-up; provides technical support and training for computer network users; solves complex software problems; makes recommendations on hardware and software purchases; works with other IT staff and City staff to trouble shoot and resolve Network, and PC-related hardware and software problems; assist with City Events, and performing other related work as required.

ADA REQUIREMENTS

Individual’s sensory modalities (vision and hearing) and physical capabilities (ambulation, strength, coordination, dexterity, range of motion) must be sufficient to perform the Essential Functions of the position.

ESSENTIAL FUNCTIONS

(The duties listed below are the normal duties and responsibilities of this position. The omission of specific statements related to the duties and responsibilities of this position does not exclude them if the work is similar, related or reasonable within the scope of the position.)Performs as a Service Desk Technician answering initial Helpdesk Ticket, telephone calls, emails, walk-ins or other forms of communication reporting initial “trouble calls.”Assesses (Tier 1) Customer Service Calls (helpdesk tickets) and performs tier 1 level customer service support to customers.

Assigns employee access card and user accounts for the various department applications requiring secure access.

Escalates work orders to the appropriate IT staff when Service Level Agreements are not able to be met.

Supports and maintains backbone network devices such as: Ethernet switches, routers, firewalls, etc. Supports and maintains core systems and applications: Office 365, Antivirus, Active Directory, SPAM, Firewalls, Systems Center Configuration Manager, VMWARE, Hyper-V, print services, etc. Supports disaster recovery solutions to guarantee business continuity. Resolves service requests associated with end-user equipment and software. Troubleshoots PCs, laptops, printers, and all related hardware and software.

Installs and configures new and existing workstations.

Installs enterprise standard virus protections software, electronic mail, internet software, office automation products, and standard operating systems software.

Communicates problems to management and follows through on each task assigned.

Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.

Interfaces with other IT Technical staff, and departmental users and customers on all computer and network related issues and problems.

May evaluate new hardware/software.

Supports research of new technologies and end-user components to provide systems, services and solutions a higher level of security, reliability and efficiency. Provides training to users.

Performs special projects as needed.

Performs other related work as required.

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist under desks and around furniture; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 20 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and toverbally communicate to exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.