Sr. Endpoint Services Specialist – Central Position Available In Miami-Dade, Florida

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) . The University of Miami Health System, “UHealth”, IT Department has an exciting opportunity for a Full-time Sr. Endpoint Services Specialist to work in Miami. The Sr. Endpoint Services Specialist will serve as the primary technology liaison for the C-Suite at the University of Miami Health System, ensuring seamless and proactive support across all systems, platforms, and devices. This role is critical in maintaining executive productivity and confidence in IT services by anticipating needs, resolving issues swiftly, and delivering a white-glove support experience. The individual will be a trusted partner to leadership, owning their domain with a high degree of autonomy, professionalism, and discretion.

Core Responsibilities:

+ Maintains a troubleshooting tracking log ensuring timely resolution of problems. Investigates and resolves user software and hardware problems. + Provides front end support and maintenance of the applications and modules used within the organization. + Assists with developing user training materials and may train users on software and hardware or recommend outside contractors to provide training. + Supports the design and system configuration for dedicated specialty portals and email accounts. + Serves as generalist responsible for providing broad range of user support services. + Answers questions, applying knowledge of software, hardware, and procedures. + Talks to programmers to explain software errors or to recommend changes to programs. + Calls software and hardware vendors to request service regarding defective products. + Configures, installs, maintains and upgrades server applications and hardware. + Provides technical support to the organization’s internal users of computer applications and hardware (e.g., PCs, servers, mainframes). + Leads team members on projects and resolution of issues. Assists with projects and communicates status to management. + Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

+ Serve as the dedicated IT support specialist for C-Suite executives, ensuring all endpoint systems are secure, updated, and fully operational. + Proactively monitor and maintain executive devices, applications, and connectivity to prevent disruptions. + Provide expert-level support for AV systems in executive offices and conference rooms, including setup, troubleshooting, and maintenance. + Facilitate high-stakes meetings and calls using Zoom and Microsoft Teams, ensuring flawless execution. + Demonstrate a service-first mindset with a calm, friendly, and professional demeanor under pressure. + Exhibit servant leadership by anticipating executive needs and delivering solutions with minimal direction. + Collaborate with IT teams to escalate and resolve complex issues while maintaining executive satisfaction. + Maintain confidentiality and discretion in all interactions with leadership. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

+ Associate’s degree in IT, Computer Science, or relevant field; Bachelor’s degree is preferred. + CompTIA A+ + Microsoft Certified – Modern Desktop Administrator Associate (preferred) + Apple Certified Support Professional (preferred) + Zoom Certified Integrator or Zoom Rooms Deployment Certification (preferred) + Microsoft Teams Administrator Associate (preferred) + ITIL Foundation Certification (preferred) + Minimum 4 years of IT support experience, including at least 2 years in executive or white-glove support roles. + Working knowledge of ServiceNow or similar ITSM platforms. + Proficiency in Windows and macOS, including system configuration and troubleshooting. + Proven expertise in AV systems setup and troubleshooting in office and conference room environments (e.g., projectors, microphones, control panels). + Hands-on experience with Zoom and Microsoft Teams, including meeting facilitation and AV integration. + Demonstrated ability to work independently in high-pressure, high-visibility environments. + Experience supporting C-Suite or senior leadership in healthcare or enterprise settings (preferred). + Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM) and MDM/security compliance (preferred). + Excellent troubleshooting skills across hardware, software, and network layers. + Ability to manage multiple tasks in a fast-paced, high-visibility environment. + Exceptional verbal and written communication skills. + High level of discretion and professionalism in handling sensitive information. + Ability to train users in new technologies with clarity and patience. Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-AS1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for. The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff Pay Grade:

H8