Support Incident Specialist (Temporary – 6 months) Position Available In Miami-Dade, Florida
Tallo's Job Summary: We are seeking a Support Incident Specialist on a temporary basis for 6 months, offering $22 an hour. Responsibilities include reviewing and resolving IT incidents, ensuring compliance, and contributing to process improvement. Requirements include a high school diploma, customer service experience, and proficiency in Microsoft systems. Remote work may be possible.
Job Description
Support Incident Specialist (Temporary – 6 months) ttg Talent Solutions – 3.8 Doral, FL Job Details Temporary | Full-time $22 an hour 1 day ago Qualifications Some college Customer service High school diploma or GED Analysis skills ServiceNow Customer support 1 year Communication skills Entry level Information Technology Full Job Description Support Incident Specialist (Temporary – 6 months)
Location:
Remote (US-based)
Type:
Temporary Schedule:
Full-time (Flexible shifts may apply)
Pay Rate:
$22.00/hour
Description:
We are seeking a highly motivated Support Incident Specialist to join a dynamic IT Global Support Team on a temporary basis for approximately 6 months. This role focuses on assisting with special projects that require additional IT support resources. The ideal candidate will be detail-oriented, organized, and passionate about delivering outstanding internal customer service.
Key Responsibilities:
Review new Incident and Service Requests via ServiceNow, ensuring all IT control requirements are met. Promptly document and return incomplete requests for revision. Follow up on pending system access requests and maintain ticket queues aligned with service level objectives. Quickly identify issues needing escalation and alert the department manager in a timely manner. Allocate IT support tickets appropriately and assist in more complex resolutions as needed. Collaborate with team members to resolve technical support issues efficiently. Actively contribute to continuous process improvement initiatives. Ensure compliance with internal policies, federal and state regulations, and safety standards.
Requirements:
High school diploma or equivalent required; some college coursework in Information Technology is a plus. Minimum of one year of customer support or Service Desk experience preferred. Proficient knowledge of Microsoft operating systems and applications. Experience with ServiceNow or similar ticketing systems preferred. Strong communication, interpersonal, and analytical skills. Detail-oriented, with an ability to prioritize tasks effectively. Committed to providing high-quality customer service to internal clients. Ability to work independently and thrive in a fast-paced, team-oriented environment.
Additional Information:
Standard office environment; remote work flexibility may apply. Candidates must successfully complete a drug test and background check before hire. Temporary role expected to last approximately 6 months. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, “We believe in making a difference One Person at a Time,” ttg OPT. IND1
