Technical Support Specialist Position Available In Miami-Dade, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k – $77k Per Year Technical Support Specialist

INVINCIBLE BOAT COMPANY LLC

Occupation:

Computer User Support Specialists

Location:

Opa Locka, FL – 33054
Positions available: 1
Job #: d1fc2d27

Source:

ZipRecruiter

Posted:

6/11/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description

Technical Support Specialist About Invincible Boat Company:

Invincible Boat Company is a leader in the marine industry, renowned for building high-performance fishing yachts that combine innovative design, superior craftsmanship, and unmatched durability. Our commitment to excellence has made us a preferred choice for discerning anglers and boating enthusiasts around the world.

Position Overview:

We are seeking a motivated and customer-focused Technical Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users across the organization. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others. This role will be the first point of contact for technical issues, ensuring timely resolution and maintaining a high level of user satisfaction.

Key Responsibilities:

Technical Support:

Provide first-level support for hardware, software, and network issues via phone, email, and in-person.

Troubleshoot and resolve technical issues related to desktops, laptops, printers, and mobile devices.

Assist users with software installation, configuration, and troubleshooting for various applications (e.g., Microsoft Office, email clients, proprietary software).Provide guidance on best practices for system usage, data management, and security protocols.

Assist with the setup, deployment, and maintenance of hardware, including computers, peripherals, and network devices.

Support asset inventory management and perform routine maintenance on IT equipment.

Conduct basic training sessions for end-users on new software applications and IT policies.

Conduct onboarding sessionsEducate users on security best practices and encourage compliance with IT policies.

Ticket Management and Documentation:

Log and prioritize incoming support requests using the help desk ticketing system.

Monitor ticket status and ensure timely resolution according to established service level agreements (SLAs).Maintain detailed documentation of support requests, resolutions, and knowledge base articles.

Update and manage user guides, FAQs, and technical documentation for common issues and procedures.

Collaboration and Improvement:

Collaborate with other IT team members to identify recurring issues and recommend solutions to improve overall service quality.

Escalate complex issues to senior IT staff or specialized teams as necessary.

Stay current with emerging technologies and industry trends to provide informed support.

Contribute to process improvement initiatives within the IT department.

Qualifications:

Interpersonal Skills:

Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.

Strong problem-solving abilities and a proactive approach to resolving issues.

Ability to manage multiple priorities and maintain a high level of attention to detail.

Strong time management skills to meet deadlines and handle a high volume of support requests.

Education:

Associate’s degree in Information Technology, Computer Science, or a related field is preferred.

Additional certifications CCNA, CompTIA, etc. are preferred, not required

Experience and Skills:

1-3 years of experience in a help desk or technical support role.

Familiarity with ITIL practices and ticketing systemsProficient in troubleshooting Windows and macOS operating systems.

Experience with Microsoft Office Suite, networking concepts, and common software applications.

Knowledge of basic infrastructure management – Windows servers, print servers,Jamf, etc. – is preferredKnowledge of hardware components and basic networking troubleshooting.

Equal Opportunity Employer:

Invincible Boat Company is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are respected and valued. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We believe that diversity and inclusion are key to our success, and we strive to create a welcoming environment for everyone. Help for Employer Information. Opens a new window.