Tier 3 Support Engineer, Security Access Service Edge Position Available In Miami-Dade, Florida

Tier 3 Support Engineer, Security Access Service Edge
Experienced

United States:

Miami FL, Dallas TX, Atlanta GA, Newark NJ, Chicago IL, Phoenix AZ, Salt Lake City UT, Las Vegas NV
Services/Support | Full Time |

Job Id:

22870
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work four years in a row (2020-2023), ranking among the top 50panies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winningpany culture

• you belong with us.

As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.
Key Responsibilities
As the Tier 3 Support Engineer, you will be responsible for:
Working with Check Point customers, partners, and prospects from all around the world
Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution andmunication
Serving as a point of contact on customer escalations and ensuring customer issues are resolved
Leading internal escalations andmunicating with the Customer Success, Sales, and R D teams
Designing and maintaining the Security Service Edge knowledge base, keeping it up-to-date with relevant information
Providing product feedback and insights to internal teams
Managing internal projects related to support such as training and support readiness for release
Qualifications
3+ years of experience in supporting B2B SaaS solutions for international customers

• a must
  Experience supporting and troubleshooting network protocols and network deployments
• a must
  Excellentmunication skills and the ability to work in a fast-paced, team environment
• a must
  Experience in a cloud environment
• an advantage
  Very customer-oriented and friendly
• drive to achieve a satisfied customer, not just a technical resolution
  Self-starter, able to learn new technologies “on the fly”
  Structured and process-oriented
  Ability to multi-task and work independently under pressure
  Must be eligible to work in the US without sponsorship from an employer now or in the future
  EOE M/F/Veterans/Disabled