Service Desk NEW Position Available In Monroe, Florida
Tallo's Job Summary: General Dynamics Information Technology is seeking (2) experienced service desk/help desk administrators in Key West, FL with Secret Clearance. Responsibilities include troubleshooting, software resolution, and analyzing complex information. Candidates must have a BA/BS degree, 3+ years of experience, IAT level II Certification, and MD-102 certification. This role may involve coaching and leading tasks.
Job Description
Service Desk
General Dynamics Information Technology Yesterday
Secret
Unspecified
Unspecified
IT – Support
Key West, FL (ON-SITE/OFFICE)
Service Desk TechnicianKey West, FLSecret Clearance required General Dynamics is seeking (2) an experienced service desk/help desk administrators to assist supporting our customer in Key West, FL.Will perform standard troubleshooting and software resolution tasks via phone or in person.
Collect and perform analysis on complex information from system users to formulate the scope and objectives of the systemPrepare complex flow charts, models, and proceduresConduct feasibility studies to design possible system solutionsConduct complex form design and layout activitiesPrepare systems specificationsDevelop technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systemsPerform detailed analysis and systems designsMay coach and provide guidance to less-experienced professionalsMay serve as a team or task lead
EDUCATION
BA/BS degree (or equivalent or combination of relevant education, training and experience)
EXPERIENCE
3+ years of overall experience
CERTIFICATIONS
IAT level II Certification (i.e. Security+)MD-102 (Microsoft Desktop Test – if you do not have can get prior to start)#armajobs
#SCITES Work Requirements
GROUP ID
90979310
R
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