AEM Support Specialist Position Available In Orange, Florida

AEM Support Specialist Shrive Technologies LLC Orlando, FL, United States 2 days ago Quick Job type Full-time Quick Job description

Job Description :

An AEM Support role typically involves ensuring the smooth operation and maintenance of Adobe Experience Manager (AEM) platforms, including content management, digital asset management, and other related applications . This role often requires a blend of technical skills, strong problem-solving abilities, and effective communication skills to support users and address issues efficiently. Key responsibilities of an AEM Support role might include :

Troubleshooting and Issue Resolution :

Identifying, diagnosing, and resolving technical issues related to AEM, including content authoring, publishing, deployment, and integration with other systems.

System Monitoring and Performance Optimization :

Monitoring system health, performance, and availability, and proactively identifying potential issues before they impact users.

User Support and Training :

Providing technical support to users, addressing their questions and concerns, and offering training on AEM features and functionalities. Collaborating with

Development Teams :

Working closely with developers to implement new features, fix bugs, and ensure seamless integration with other systems.

Managing Integrations :

Supporting integrations between AEM and other Adobe Experience Cloud products (e.g., Adobe Analytics, Adobe Target) and third-party systems.

Documentation and Knowledge Management :

Maintaining up-to-date documentation, knowledge base articles, and user guides to facilitate efficient support and training.

Incident Management :

Managing incidents through ITSM tools (e.g., ServiceNow) and following established processes for incident resolution.

Staying Current :

Keeping up to date with the latest AEM versions, updates, and best practices.

Security and Access Management :

Managing user permissions, roles, and access controls within AEM to ensure system security. Skills and experience often required for an AEM Support role : Strong technical skills : Knowledge of Java, JavaScript, HTML, CSS, XML, and potentially Python. AEM expertise : Experience with AEM modules (e.g., authoring, publish, dispatcher, replication, user management), CRX2 and OAK repositories, and various AEM versions (e.g., 6.0, 6.5, Cloud). Troubleshooting and problem-solving skills : Ability to analyze issues, identify root causes, and implement effective solutions. Communication skills : Ability to communicate technical information clearly and concisely to both technical and non-technical audiences. Experience with ITSM tools : Familiarity with tools like ServiceNow or Remedy for incident management. Agile methodologies : Experience with Agile project management processes. The specific responsibilities and required skills may vary depending on the size and complexity of the AEM environment and the organization’s specific needs. a job alert for this search Support Specialist • Orlando, FL, United States