Desktop Support, Orlando, FL Position Available In Orange, Florida
Tallo's Job Summary: The Desktop Support Analyst in Orlando, FL will provide technical support for computers, peripherals, and applications at corporate and remote locations. Responsibilities include resolving incidents, performing installs, and escalating urgent situations. The role requires 2 years of IT experience, proficiency in hardware/software installation, virus removal, and troubleshooting network issues.
Company:
Unclassified
Salary:
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Job Description
Job Description:
Summary:
The Desktop Support Analyst will be responsible for providingtechnical support to our corporate and remote locations forcomputers, peripherals and applications. The Desktop SupportAnalyst 1 will also be responsible for the successful completion ofDesktop related projects.
Roles & Responsibilities:
- Provide desk side end user and or phone support to our local andremote customers while resolving all Incidents within each BU’sidentified SLA
- Perform installs, moves, add or changes (IMAC)
- Identify and escalate situations requiring urgent attention tothe Senior Manager or the appropriate support organization
- Responsible for special projects as needed related to the supportwe provide our customers or the support of our IT environment.
Experience Required:
- 2 years of experience within the Information Technology field,providing support of desktops, laptops, software and peripheralsboth locally and remotely
- Experienced with replacing/installing hardware/software on PC’slocally and remotely
- Experience removing viruses and spyware using various tools
- Experience troubleshooting basic network, software and printingproblems
- 2 years’ experience with various PC imaging technologies
- 2 years’ experience supporting Microsoft PC Operating Systems andMicrosoft Office
