Desktop Support Technician (in-office) Position Available In Orange, Florida

Desktop Support Technician (in-office) Mphasis Limited – 3.7

Maitland, FL Job Details Full-time Estimated:

$50.5K – $57.9K a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Life insurance Referral program Qualifications Microsoft Windows Server Authentication Desktop support Azure Operating systems Software troubleshooting SCCM Software deployment Encryption Mid-level Windows Microsoft Office Windows Remote Desktop Remote access software Computer networking Network support 2 years Microsoft Intune Active Directory Intune VPN Full Job Description About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Job Description

• Onsite role, deskside support technician L2
• Drive high level of customer service and satisfaction.
• Manage incident and service request queues to ensure SLAs are met.
• Provide hands on resolution of 1st to 3rd line software and hardware incidents where required.
• Work with offshore capabilities to deliver efficient and effective service.
• Manage IT hardware inventory.
• Track and manage IT assets in asset management system.
• Fulfill service requests for varied IT equipment.
• Drive compliance to internal and external processes and standards
• 2 years of relevant experience

Technical Skills:

• Windows 10/ 11 client OS and native windows application and tools.
• Experience in Multifactor authentication, encryption, and VPN technologies.
• Experience in IT asset management Lifecyle and process
• Microsoft365/ Office 365 and Azure cloud infrastructures
• Experience in Microsoft Autopilot/ Intune based device deployment.
• Experience in SCCM based imaging and application installation (use of for deployment of Operating Systems and Applications)
• Very good experience in common of the shelf Software and Application installation and Troubleshooting
• Strong experience in Desktop/ Laptop hardware (Lenovo/ HP/ Dell/ Microsoft) troubleshooting
• Smart-hand support experience in network, server, and datacenter hardware.

Roles and Responsibility:

some of the key responsibilities of deskside support technicians include the following but not limited to.

• Install, troubleshoot, repair desktops/laptops and associated peripherals. (hardware/ software) & Standard SOE Image on Desktops and Laptops.
• OS Installation using SCCM.
• OS installation using Intune/ Azure autopilot.
• Install, configure, and troubleshoot standard applications (MS Office/ MS Office 365, Adobe, VPN, bit locker, etc.)
• Deploy IT assets to office-based users and coordinate courier/ shipping for remote users. (Domestic/ International)
• Provide technical assistance and training to end users on computer operating systems and Standard applications.
• Provide printer and consumable installation, breakfix, maintenance support.
• Provide meeting room, A/V equipment support.
• Provide mobile device and mobile contract management.
• Instruct and assist end users in the use of computer equipment, software, and accessories.
• Ability to Evaluate and test new technology for feasibility and implementation within IT Environment.
• Document all support activities within the IT Incident and request Management tracking tool.
• Coordinate efforts with 3rd party vendors to repair faulty hardware/ software.
• IT Stock and stock room management
• Provide remote support for home-based users from same country or different counties.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

Monday to Friday Application Question(s): This is a full-time role that requires to work in-office, is this acceptable? Please provide the best email address and phone number to reach you at.

Experience:

Windows Remote Desktop Support:

2 years (Required)

Work Location:

In person