Help Desk Level 1 Position Available In Orange, Florida

Description We are seeking a customer-focused and detail-oriented Help Desk Technician – Level 1 to join our IT support team. As the first point of contact for technical issues, you will provide remote and onsite assistance to end users, troubleshooting hardware, software, and basic network-related problems. This role is ideal for candidates who enjoy solving issues, learning, and collaborating in a fast-paced IT environment.

Key Responsibilities:

User Support:

Act as the first point of contact for handling incoming technical support requests through phone, email, chat, or ticketing systems.

Troubleshooting:

Diagnose and resolve basic hardware and software issues, including desktops, laptops, printers, and mobile devices.

Software Support:

Assist with common application issues in Windows (e.g., Microsoft Office 365, web browsers) and basic macOS environments.

Ticket Management:

Document and track issues in a ticketing system, ensuring timely resolution and escalation of more complex problems to higher-level support teams.

Account Setup and Maintenance:

Manage user accounts through Active Directory, password resets, and basic permissions changes.

Technical Guidance:

Walk users through troubleshooting steps, providing clear explanations and instructions.

Peripheral Setup:

Install and configure hardware peripherals, such as keyboards, monitors, and printers.

Asset Tracking:

Maintain records of hardware and software inventory.

Process Improvement:

Provide feedback on recurring user issues to help improve workflows and IT processes.

Basic Network Support:

Identify and escalate connectivity issues, including Wi-Fi, Ethernet, and VPN troubleshooting.

Requirements Education:

High school diploma required; associate degree in IT or related field preferred.

Certification:

CompTIA A+ certification required (or ability to obtain within 90 days of employment).

Experience:

Entry-level; recent IT graduates or candidates with relevant internships encouraged to apply. 1 year of hands-on IT support experience is a plus.

Technical Skills:

Basic understanding of Windows operating systems, Active Directory, Office 365, and troubleshooting tools like remote access software.

Analytical Skills:

Effective problem-solving ability and a desire to learn new technologies.

Customer Service Skills:

Strong communication abilities with a focus on providing clear, patient, and detail oriented support to end users.

Physical Requirements:

Ability to lift and move IT equipment weighing up to 25 pounds as needed.

Teamwork:

Must be capable of working both independently and collaboratively within a team-focused environment. Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .