Helpdesk Technician Position Available In Orange, Florida

Helpdesk Technician 3.7 3.7 out of 5 stars Orlando, FL 32837

Location:

Orlando, FL |

Pay Range:

$16.50/hr

• $24.45/hr (Based on experience & qualifications) ️ Helpdesk Technician
• Be the First Line of Tech Support for the Teams Behind the Scenes!

At Entertainment Technology Partners (ETP) , we power some of the most dynamic brands in the live event, broadcast, and entertainment technology industries. From behind the curtain to center stage, our mission is to support creativity, connection, and innovation across the globe. Now, we’re seeking a Helpdesk Technician who’s ready to jump in, troubleshoot, and support the teams making the magic happen. If you’re service-minded, solution-focused, and passionate about tech, we want you to be the first responder for our IT support needs. Who We Are Entertainment Technology Partners is a growing network of brands that includes leaders in live events, audio-visual services, and technical production. We’re built on the belief that people and relationships drive technology—and our Information Systems team is the backbone of that mission. What You’ll Be Doing As a Helpdesk Technician, you’ll support the Information Systems department by resolving user issues and managing key technology tools that help our teams perform. ✅ IT Helpdesk Support

• Act as the first point of contact for internal user support requests, resolving basic hardware, software, and connectivity issues ✅ Ticket Resolution & Escalation
• Triage and document incoming support tickets, escalating more complex issues to the Information Systems Supervisor ✅ User Account Management
• Assist with onboarding/offboarding processes including user accounts, Active Directory, and global address list updates ✅ Printer & Hardware Maintenance
• Provide basic support for printers, laptops, and workstations across the organization ✅ LAN Support
• Assist with maintenance and troubleshooting of local area network systems What We’re Looking For Entry-level experience in IT support or a strong interest in learning technical systems Familiarity with Windows OS, Active Directory, and Microsoft 365 applications Strong communication and documentation skills A proactive, team-oriented approach with a focus on problem-solving and user service Ability to work in a fast-paced environment supporting multiple brands and teams Why Join ETP?

✨ Tech with Purpose

• Support the companies that power concerts, broadcasts, corporate events, and more ✨ Professional Growth
• Gain experience in real-world IT environments with opportunities to expand your skillset ✨ Comprehensive Benefits
• Medical, dental, vision, life & disability insurance, flexible spending account, 401(k) with company match, and paid time off starting at 12 days + 8 holidays ✨ People-First Culture
• Join a team that values curiosity, collaboration, and career development ETP is a Tobacco-Free and Drug-Free Workplace and an Equal Opportunity Employer.

We participate in E-Verify and comply with all applicable leave laws including FMLA . Learn more about FMLA here. Ready to keep the tech running for the teams creating world-class experiences? and take your career Beyond Technology with Entertainment Technology Partners . Experience Preferred 3

• 5 years: Administrative experience, minimum 2 years at executive administrative level Education Preferred Bachelors or better High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.