IT Service Desk Technician Position Available In Orange, Florida

IT Service Desk Technician LightPath Technologies – 3.4

Orlando, FL Job Details Estimated:

$53.4K – $67.4K a year 18 hours ago Benefits Health savings account Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Microsoft Windows Server Computer science Management Computer Science Software troubleshooting Customer service Software deployment IT service management Mid-level Windows 3 years Bachelor’s degree ITIL IT support Computer networking Computer skills Communication skills Microsoft Intune Active Directory CompTIA A+ Intune Help desk

Information Technology Full Job Description Description:

Who are we? LightPath Technologies is celebrating 40 years as a recognized leader in optics and photonics solutions. Serving blue chip customers in the industrial, defense, telecommunications, testing and measurement, and medical industries. LightPath designs, manufactures and distributes optical and infrared components, with multiple locations in the US and around the globe.

Who We’re Looking For:

We have an amazing opportunity for IT Service Desk Technician to provide high-quality technical support and ensure the smooth operation of IT systems across the organization. The ideal candidate will have a strong background in IT support, M365 administration, service desk support, networking protocols, system administration, and remote troubleshooting.

Benefits For Our Team Members:

We offer a friendly and fun environment, with the opportunity to grow within the company. Located right off 408 in the UCF vicinity in Central Florida Research Park. Paid vacation with option to rollover vacation hours and sell hours back to company for payout at full rate Paid sick time and 10 paid company holidays 9/80 Schedule – every other Friday off Medical Insurance; Dental Insurance; Vision insurance available upon hire to eligible employees Flexible Spending Account; Health Savings Account 401(k) with Employer Match Employee Stock Purchase Program Employer Paid Life Insurance, and Long-Term Disability Opportunity to enroll in optional supplemental insurance policies such as term life, critical illness, accident, death, and dismemberment, and short term disability

Confidential Employee Assistance Program Requirements:

Responsibilities:

Serve as the first point of contact for IT-related issues, providing efficient and effective support. Administer and manage Microsoft Intune for device management and application deployment. Perform Microsoft 365 and Exchange Administration, including user account setup, email management, and troubleshooting. Configure, image, and deploy laptops, desktops, and mobile devices for employees. Administer and maintain the organization’s ITSM application for incident, request, and change management. Provide remote IT support using Dameware or similar remote access tools. Support and maintain Windows Server environments, including Active Directory and Group Policy. Troubleshoot and resolve hardware and software issues for laptops, desktops, printers, and peripherals. Assist in IT projects, such as hardware upgrades, system migrations, and software rollouts. Provide support for multiple site locations, ensuring consistent and reliable IT operations. Document technical issues, resolutions, and IT processes in detail. Ensure compliance with security policies and procedures across all IT systems.

Experience Requirements :

3+ years’ experience in a help desk or service desk IT support role. 2+ years proven proficiency in Microsoft Intune administration for endpoint and application management. 3+ years strong knowledge of Microsoft 365 and Exchange Administration. 2+ years of hands-on experience with computer imaging, configuration, and deployment. Familiarity with ITSM applications and ITIL processes. Experience supporting Windows Server administration, including Active Directory. Knowledge of Dameware or equivalent remote support tools. Proven ability to provide IT support across multi-site locations. Certifications such as

Microsoft Certified:

Modern Desktop Administrator Associate, CompTIA A+, or similar are preferred. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills with a customer-focused mindset.

Preferred Qualifications:

Knowledge of basic networking concepts and troubleshooting. Experience with IT security best practices. Ability to prioritize and manage multiple tasks in a fast-paced environment. Microsoft Intune certifications. Microsoft 365 administration certifications. Microsoft security certifications.

Education:

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered.