IT Support Specialist Position Available In Orange, Florida

IT Support Specialist Williams Company Management Group Maitland, FL Job Details Full-time $32.00 – $36.50 an hour 19 hours ago Qualifications Network administration Bluebeam Management Software troubleshooting iOS LAN Mid-level Windows Driver’s License IT support Mobile device management SharePoint IT 2 years Communication skills Microsoft Intune ProCore Active Directory Intune Time management Help desk Full Job Description SUMMARY The IT Support Specialist I provides first- and second-line IT support and hands-on assistance across the company’s offices and active construction sites. This role is responsible for troubleshooting hardware, software, network, and connectivity issues while also managing device setups, jobsite mobilizations/relocations/demobilizations, and construction technology tools. The ideal candidate has a broad knowledge of IT systems and user support, paired with excellent communication and follow-through. All employees are expected to uphold and embody the company’s mission and values by delivering exceptional service to both internal and external partners. Our culture of success is built on personal accountability, proactive initiative, and a strong spirit of collaboration.

ESSENTIAL FUNCTIONS IT

Support & User Services Monitor, respond to, and resolve user issues via the incident management system Provide Tier 1 and Tier 2 support for Windows-based workstations, mobile devices, printers, phones, and Apple mobile devices Troubleshoot and support Microsoft 365 (Office Suite, Teams, Teams Phone, SharePoint/OneDrive, Exchange Online, and Defender) Support the ERP system, including access issues and escalations to ERP vendors Assist with general software support, including Adobe, Bluebeam, and other Windows-based workstation applications Provide onsite and remote support for meetings, conference room technology, and internal company events

Technology Lifecycle:

Adds, Moves, and Changes Coordinate and perform device setup, deployment, imaging, and reassignments for new and existing users Manage technology-related moves and changes for office personnel and job site transitions Maintain asset inventory of workstations, mobile devices, network equipment, and other technologies Support and document IT projects as needed Jobsite & Field Support Provide initial jobsite setup and ongoing IT support, including job site relocations and demobilizations Manage and support job site internet connectivity (routers, ISP (hardline and cellular), boosters, wired/wireless networks) Install, monitor, and maintain job site cameras and coordinate with security as needed Troubleshoot field device issues and provide mobile device management via Intune Act as the primary IT point of contact for cloud-based construction technology tools, including Procore, Drone Deploy, Outbuild, and Building Connected Marketing & Company Support Support the Marketing team with setup for media presentations, events, and conference equipment Provide technical assistance for Audio/Video and connectivity for Williams Company events, including equipment setup, operation, and teardown Systems Administration & Network Oversight Assist with workstation and mobile device lifecycle management, including patching and updates Support and manage mobile devices through the Microsoft Intune MDM platform Assist with the administration of the voice system, including Teams Phone and related hardware Assist with the administration of cybersecurity systems surrounding email and end-user devices Support network administration tasks including monitoring, basic configuration, backups, and troubleshooting Maintain documentation for systems, processes, and recurring issues

QUALIFICATIONS 2 – 4

years of experience in an IT support or help desk role, ideally supporting hybrid and field-based teams Proficiency in Microsoft 365 applications and administration, including Teams, SharePoint, Exchange Online, and Defender. Hands-on experience with Microsoft Intune and mobile device management Familiarity with Windows OS, Active Directory, basic networking (LAN/WAN) Familiarity with Apple iOS and Apple ID management Excellent communication and problem-solving skills Must be able to troubleshoot & repair IT related issues effectively Proactively demonstrates personal initiative, works independently on assignments Must possess the skills necessary to learn detailed aspects of the job Effective and professional verbal and written communication skills Excellent organizational and problem-solving skills Demonstrates strong time management skills Demonstrates punctuality and a sense of urgency Actively demonstrates professionalism and patience when working with end-users of all levels Valid driver’s license, reliable transportation, and ability to meet criteria for operating company-owned vehicles